Spa Receptionist - Nhân Viên Lễ Tân SpaInterContinental Hanoi Westlake

Hình thức: Toàn thời gian
Ngày đăng: 11/11/2024
Hạn nộp: 27/12/2024

Mô tả công việc

- Answering all incoming phone calls in a professional and friendly manner.
- Answering all guest questions regarding spa offerings, appointment availability, length and cost of treatments.
- Effectively suggest alternatives to guests if their first requests can not be met.
- Scheduling appointments in such a way that staff is available to handle all bookings, or work with other Spas to have staff sent in for assistance.
- Politely confirm time of appointment and cancellation policy to all guest before ending phone conversations.
* Interacting with guests, including but not limited to:
- Dealing with guest complaints.
- Conducting spa tours.
- Assisting with spa promotions
- Assisting with journalist visits and photo shoots.
- Conducting travel agents site inspections.
- Offering complementary 5 minutes massages after conducting spa tour.
- Presenting complimentary gifts to guest after conducting spa tour.
- Assisting in the ongoing practice of dialogues in English and Japanese, regarding spa treatments and dialogues during treatments.
- To be well informed and educated in all aspects of Spa facilities, policies and procedures.
- To Supervise completion of tasks regarding all daily check list and delegated tasks as necessary to staff to ensure completion in a timely manner.
- To insure complete preparation of weekly requests of par stocks and supplies.
- assisting in the preparation of reports, including :
- Staff attendant: sick leave holidays, unpaid time off, ceremonies, etc.
- Guest complaints, incident reports regarding staff or guest.
- Monthly summary of treatments and guest information.
- Daily sales of services and retail.
- To have a complete understanding of and adhere to the company's policy and procedures
- To have a complete understanding of and adhere to the company's policy related to fire, hygiene, health and safety
- Reporting for duty punctually and wear the correct uniform with the name badge at all times
- Carrying out the other duties as assigned by the management team
- Establishing good relationship and rapport with guests and colleagues
- To ensure the cleanliness and hygiene in work areas
- Being aware of other departments' promotions and sell them.
- Knowing the telephone extension numbers of all departments and all managers.
- Keeping the reception area neat and clean at all times.
- Leaving the premises once the shift is over and make sure that the reception area is kept clean and tidy.
- Reporting any broken equipments or accessories to the Spa Supervisor, Training Manager, Spa Manager.
- Knowing the fire and emergency procedures.
- In case of incident/accident, record on the designated sheet and send copy to the Spa Manager.
- Knowing and enforcing all department policies and guidelines.
- Responding to any changes in the spa function as assigned by the management
* Benefits:
- Competitive salary
- Insurance as labor law
- At least 14 annual leave, 2 days off per week
- Contract 2 years included probation period
- Relocation, repatriation allowance
- Rest and relaxation, Home leave allowance
- Accommodation, uniform, transportation, and meals are provided
- Service charge as revenue
- International working environment, join courses of IHG Group
- Healthcare insurance for personal at least 6 months and for the family after working 2 years
- 24/7 accident insurance
- Other benefits

Yêu cầu

* Qualification:
- Diploma or Vocational Certificate in Hospitality Skills or related field
* Experience:
- 2-year minimum in five-star hotel or fine dining restaurant.
* Service years in supervisor/manager level:
- 1-year previous experience in same position
* Knowledge and skills:
- Working with multi-cultural teams
- Be aware of all Health, Safety and Fire regulations and abide by their terms
- Maintain high standards of personal hygiene at all times
- Ensure that full uniform is worn at all times
- Support and adhere to the equal opportunities policy of the company
* Language:
- English

Thông tin khác

Huyện Phú Quốc,
Kiên Giang

Giới thiệu công ty

InterContinental Hanoi Westlake việc làm

1A Nghi Tam, Tay Ho, Hanoi, Vietnam

Quy mô: Từ 101 - 500 nhân viên

Việc làm tương tự

NHÂN VIÊN LỄ TÂN SPA/SPA RECEPTIONIST

Wyndham Garden Grandworld Phu Quoc

Thương lượng
Kiên Giang
25/12/2024

Spa Receptionist

InterContinental Hanoi Westlake

Thương lượng
Kiên Giang
27/12/2024

Spa Receptionist

Sun Premier Village Khem Beach Resort Phu Quoc

Thỏa thuận
Kiên Giang
28/11/2024

Spa Receptionist

La Festa Phu Quoc Curio Collection by Hilton

Thương lượng
Kiên Giang
08/12/2024

Nhân Viên Lễ Tân Resort & Spa

TOM HILL RESORT PHÚ QUỐC & SPA PHU QUOC

Thương lượng
Kiên Giang
07/12/2024

Nhân Viên Lễ Tân Khách Sạn

TIMES CORNER SORRENTO BOUTIQUE HOTEL

Thương lượng
Kiên Giang
02/12/2024

Receptionist - Nhân Viên Lễ Tân

NetNam Corporation

Thỏa thuận
Kiên Giang
13/12/2024

{NESTA PHÚ QUỐC} TUYỂN DỤNG NHÂN VIÊN LỄ TÂN KHÁCH SẠN

CÔNG TY CỔ PHẦN QUẢN LÝ KHÁCH SẠN NESTA VIỆT NAM

Thỏa thuận
Kiên Giang
23/11/2024

Spa Concierge / Lễ Tân Spa

Sun Premier Village Khem Beach Resort Phu Quoc

Thỏa thuận
Kiên Giang
24/11/2024

Kỹ Thuật Viên Spa

Green Bay Phu Quoc Resort

Thương lượng
Kiên Giang
16/12/2024
Vị trí Spa Receptionist - Nhân Viên Lễ Tân Spa do công ty InterContinental Hanoi Westlake tuyển dụng tại Kiên Giang, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về Spa Receptionist - Nhân Viên Lễ Tân Spa hoặc công ty InterContinental Hanoi Westlake ở các link phía trên

Giới thiệu công ty

InterContinental Hanoi Westlake việc làm

1A Nghi Tam, Tay Ho, Hanoi, Vietnam

Quy mô: Từ 101 - 500 nhân viên

JOB HOT

De La Sól By SunLife Vietnam
18 - 36 Triệu VND
Hà Nội
EMG EDUCATION
10 - 14 triệu VND
Hà Nội, Hồ Chí Minh
CÔNG TY TNHH SẢN XUẤT & TMDV TRANG ANH
25 - 35 triệu VND
Hà Nội
Công Ty TNHH Bảo Hiểm Nhân Thọ Sunlife Việt Nam
15 triệu - 18 triệu VND + % Hoa Hồng + Thưởng + Phụ cấp
Hà Nội
Công ty Cổ phần Tập đoàn nông nghiệp KAGRI
15.000.000 - 30.000.000 VND
Hà Nội
  • Hỗ trợ NTD:
  • 0962.107.888