Spa Supervisor

- Monitoring and handling guest complaints by following the instant pacification procedures and ensuring guest satisfaction, as well as refreshing and developing treatments.
- Checking the reception area and all spa booking sheets.
- Checking the music system and air-condition.
- Identifying and solving problems in a professional manner.
- Checking the spa areas to ensure standards.
- Checking over all staffs that have PH and AL to be clear when the spa is not busy or there is low season.
- Checking over the grooming of all therapists.
- Refreshing / Developing treatments when guest comments are suitable.
- Check the reception area and all spa booking sheets.
- Check that all lights are switched off and that the door are locked up or closed.
- Creating a staff roster per week.
- Attending and participating in training sessions/meetings as required.
- Assisting instructors to complete the job assignments in a safe and professional manner using proper safety techniques.
- Overseeing the smooth running of the fitness operations on a day to day basis to achieve high levels of guest satisfaction.
- Establishing effective communication with instructors to gain their trust and respect through work sample.
- Maintaining regular quality control inspections of fitness standards.
- Assisting in maintaining and cleaning spa utensils and equipments in the gym area.
- Assisting in maintaining highly motivated and well-trained instructors.
- Assisting in implementing new and effective training programmes.
- Motivating spa therapists to search and bring new trends to trainings, aerobic classes and fitness activities.
- Handling the entire spa department accurately. Adhere to Maia spa policies regarding advance reservation times.
- Double checking all spa bookings.
- Knowing all available spa services.
- Performing other tasks as defined by the spa manager
* Benefit:
- Working with expat environment;
- Competitive salary package;
- Health Care and/or Accident Insurance;
- 12 - 18 days of Annual Leave depends on level;
- Uniform Laundry by the Company;
- Daily meals, Officer Check, privileges of using Hotel services,...;
- Others attractive benefits,....;