About the Company:
Dr.Pong is a leading Thai cosmeceutical and beauty care brand, founded by the doctor of the same name. In Vietnam, Dr.Pong products have been exclusively imported and distributed in a Direct-to-Customer (D2C) model by LIT Trading Joint Stock Company since late 2023.
The role
As Store Manager, you are accountable for one store: the customer experience, the team, and the commercial result.
Headquarters sets the sales target. You turn that target into a daily plan, coach Beauty Advisors on the floor, and follow up every day. You know the store's strengths, gaps and local mall context - and you act on them.
Key Responsibilities
Sales and store KPIs
Deliver daily, weekly and monthly sales against the Headquarters target. Split the number by shift and selling hours, and close a miss the same day.
Run the store on the Retail KPIs: conversion, average transaction value (ATV), units per transaction (UPT), cross-sell, net sales, and capture rate where traffic is measured.
Lead the daily sales review (sales vs target, transactions, ATV, UPT, conversion) and the weekly category review (best-sellers, slow movers, campaigns).
Work the floor. Coach Beauty Advisors on diagnosis, product talk, closing and basket building. Correct a weak recommendation when it happens.
Run the team commission scheme as a store pool on gross sales - not personal invoices. Rest days do not take a share.
People and roster
Build the roster to mall hours and peak traffic. Keep attendance accurate for payroll and the commission pool.
Lead pre-store training - brand, skin, product, service, POS and role play - and sign pass or fail against the company standard.
Coach, brief and review the team every week. Keep people who can sell. Do not carry a Beauty Advisor who cannot close.
Operations, visual and stock
Open and close the store to SOP: readiness,
testers, price tags, cash, POS and day-end. The store is clean, set and secure before the team leaves.
Protect inventory: replenishment, out-of-stock, damaged product and shrink.
Hold visual and CI standards - white /natural with mint, lab look, planogram. No freelance decoration.
Be the mall counterpart on hours, loading, events and complaints. Handle the floor issue before it becomes an HQ issue.
Reporting
Daily flash: sales, traffic if available, top SKUs, stock-outs, incidents and the next day's risk.
Weekly pack: target gap, category and campaign notes, people, mall and training status.
Monthly input to the business review: sales versus budget, productivity, training completion and incentive evaluation.
Qualifications
We are looking for people with
Two to four years in beauty, skincare or pharmacy-beauty retail, and a shift you have already run as supervisor or
assistant manager.
A commercial eye: you can read a daily number, a roster and a customer complaint without being walked through it.
Professional appearance and grooming consistent with brand standards. Punctual. Calm at pop-up pace.
Benefits
Competitive salary and benefits, commensurate with capabilities, with annual salary review.
An open, dynamic, and challenging working environment that enables you to maximize your potential.
Other benefits in accordance with current labor laws.
Working Hours: Working six days per week according to mall operating hours (typically 10:00-22:00), including weekends, with one weekday off.