Store Supervisor Assistant

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Working Location: AEON MALL Hạ Long, đường Cái Lân, Bãi Cháy, TP. Hạ Long
1. Job Overview:
[In normal circumstances: The most important thing is to develop SVA and Store Staff]
 Improve store operation efficiency and perform operations in store
 Grasp the sales floor layout and the individual problems of the department in charge
 Promote and modify the sales expansion plan of the department in charge (monthly, weekly)
 Collect and report the sales information of the department in charge
 Store staff control based on work scheduling (work assignment table)
 Manage store façade
 OJT for store staff, improve customer service
 Manage staff's job
 Manage in-store safety and security based on audit items
 Emergency management
 Build internal/external network, information collection, information sharing
2. Scope of work and responsibilities:
In store operation
 Continue to provide high-quality services while communicating the concept of MUJIRUSHI
to customers
 Proactively respond greet customers at the store as a model sales staff
 Continue activities to earn the trust of customer
 Acquire all necessary services and basic skills in department in charge
 Be aware about both store and company budgets so that all staff can maintain proper
awareness
Grasp sales floor landings, individual problems, and give instruction
 Check the sales floor layout
 Confirm if all staffs follow store manager's instructions
 Inspect problems of department in charge and report to SV
Promote and modify the sales development plan of the department in charge (monthly, weekly)
 Confirm monthly business development plan
 Plan to workshop
Control staff based on staff working schedule (work assignment table)
 [Department in charge]
 Optimize daily work schedule. Achieve business leveling
 [Department in charge]
Manage store facade
 [Department in charge]
 Understand best selling items and check sales floor
 Manage of product display status at sales floor
 Keep maintenance normally, and check the display amount is appropriate or not
 [Department in charge]
OJT of store staff, improvement of customer service
 [Department in charge]
 Plan the training for newcomer. Works with SVA
 Manage staff impression and greetings with customer
 Manage store staff's reaction
Staff management
 [Department in charge]
 Attendance management. Confirm whether management is correct.
 [Department in charge]
Settle and check store profit and loss, improve it with the plan
 [Department in charge]
 Investigate causes of cost differences and implement countermeasures
 Inspection of stock status and disposal status
 [Department in charge]
Manage emergency
 [Department in charge]
 Development of an emergency communication system in case of an accident, incident, or
disaster
 Respond quickly to customer complaints
 Make sure the role of fire and all emergency exits are always open
 Report accidents and incidents promptly to the manager
 [Department in charge]
Plan and build store organization system
 Design the appropriate departments and categories for each team and their roles.
 Arrange them in consideration of the personnel training
Audit
 [Department in charge]
 Based on the audit items, check the sales floor of the store and the behind environment
 Check cleaning and inspection schedule, date, time
 Confirm that everything is follow the rules or not
 This job description is designed to provide a better understanding of the role.
 This is not a complete list; additional tasks must be performed upon line manager request.