Store Supervisor (Hanoi)

Key Responsibilities
Monitor and analyze performance data and make any necessary adjustments to drive commercial success within your assigned store area
Allocate resources and organize processes within your assigned area to drive efficiency and productivity in a variety of situations
Be a role model for customer service and meeting or exceeding customers' expectations
Supervise and coordinate the team to ensure all customers receive an optimal service level at all times
Lead your team to meet or exceed customer expectations at all times
Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
Use advanced Category expertise to drive sales and customer loyalty in your assigned area
Guide and train all team members within your assigned area on Foundational and Seasonal Brand and product knowledge
Coordinate team members to consistently execute and maintain established Visual Merchandising and In-Store Communication standards in your assigned area
Manage merchandise delivery processing on the same day it arrives
Keep an organized stockroom and direct sales floor replenishment to ensure your assigned area's and/or the entire store's complete product offer is immediately available and easily accessible to customers on a consistent basis
Execute all applicable loss prevention procedures
Maintain a safe and productive shopping and working environment
Support the recruitment, onboarding and training of store team members
Coach and motivate individuals within your assigned area to maximize their performance
Share best practices to drive the overall store team performance
Complete all applicable training programs and effectively apply the learning on the job
Seek coaching and learning opportunities to continually improve your performance
Requirements
Minimum 12 months work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding, [as well as with first supervisor experience]
Intermediate numeracy and literacy and advanced verbal communication skills
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.