Student Advisor

Key Selection Criteria
A Bachelor's Degree in a relevant discipline
At least 2 years of experience in a customer service role where the expectation was to deliver high levels of customer service across a broad range of service areas, preferably in an education environment.
Demonstrated ability to maintain confidentiality and deal with sensitive and difficult situations in a professional and diplomatic manner.
Demonstrated complex issue resolution and decision-making skills including the ability to source relevant additional information.
Well-developed interpersonal skills, including negotiation, liaison, and cross-cultural communication; Ability to build and maintain effective relationships in a culturally diverse environment utilising strong interpersonal communications skills.
Excellent written and verbal communications skills including the ability to convey complex information, ideas and concepts clearly and efficiently to a variety of different audiences.
Demonstrated ability to work flexibly and efficiently as a member of a team in a high-volume customer focused environment. Ability to prioritise workload in order to meet deadlines and service expectations.
Proven leadership and experience in coaching and aligning team members to achieve high performance outcomes.
Experience and familiarity with database systems and other relevant software.
Culture
Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices