Student Care Officer
THE INTERNATIONAL CODING SCHOOL ALGORITHMICSĐịa điểm làm việc: Hồ Chí Minh
Hết hạn: 01/07/2024
- Chi tiết công việc
- Giới thiệu công ty
Mức lương: Thỏa thuận
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
Customer Service (parents and students premium experience)
Ensure parent & student are well supported from the beginning until the end of the course by foreseeing parent concerns, problem solving issues, handling complaints within campus.
Conduct parent touchpoint appointments (parent session, progress updates, graduation).
Do monthly student's progress update phone calls with parents.
Interact with Programming Tutors and Teachers on a daily basis to ensure student's learning progress at campus and notify parents when there are concerns.
Build a sustainable relationship with Parents through the regular face to face, phone call and email.
Effectively collaborate with other departments to ensure parents & students receive timely support.
Follow strictly potential parents/students' welcoming procedure
Deliver the welcoming, warm atmosphere and maintain a positive demeanor for everyone entering the campus.
Coordinate with admission and academic departments to ensure a positive outcomes and contribute to campus renewals and referrals
Identify trial opportunities from current parents through effective monthly progress updates for potential renewals or potentials new students (referrals)
Campus Operations & Admin
Ensure campus's facilities, inventory, procurement procedures are strictly followed on a daily basis.
Weekly report to Service Manager for inventory restocking and updates
Enhance fun, safe learning environment, high quality classroom experience for all students
Daily reinforcement for campus' looks and feels
Align and take assigned actions with Service Manager to ensure scheduling efficiency within campus
Ensure systems data compliance within campus.
Ensure well plan event flow & student parent experience joining the event to maintain studying community
Ensure students are safely picked up on a daily basis.
Ensure parent & student are well supported from the beginning until the end of the course by foreseeing parent concerns, problem solving issues, handling complaints within campus.
Conduct parent touchpoint appointments (parent session, progress updates, graduation).
Do monthly student's progress update phone calls with parents.
Interact with Programming Tutors and Teachers on a daily basis to ensure student's learning progress at campus and notify parents when there are concerns.
Build a sustainable relationship with Parents through the regular face to face, phone call and email.
Effectively collaborate with other departments to ensure parents & students receive timely support.
Follow strictly potential parents/students' welcoming procedure
Deliver the welcoming, warm atmosphere and maintain a positive demeanor for everyone entering the campus.
Coordinate with admission and academic departments to ensure a positive outcomes and contribute to campus renewals and referrals
Identify trial opportunities from current parents through effective monthly progress updates for potential renewals or potentials new students (referrals)
Campus Operations & Admin
Ensure campus's facilities, inventory, procurement procedures are strictly followed on a daily basis.
Weekly report to Service Manager for inventory restocking and updates
Enhance fun, safe learning environment, high quality classroom experience for all students
Daily reinforcement for campus' looks and feels
Align and take assigned actions with Service Manager to ensure scheduling efficiency within campus
Ensure systems data compliance within campus.
Ensure well plan event flow & student parent experience joining the event to maintain studying community
Ensure students are safely picked up on a daily basis.
Yêu cầu công việc
A proven track record in customer service roles
Prior experience in Education is a plus
Excellent verbal and written English proficiency
Great interpersonal skills & customer service-oriented
Flexible work schedule including weekdays evenings and weekends
Prior experience in Education is a plus
Excellent verbal and written English proficiency
Great interpersonal skills & customer service-oriented
Flexible work schedule including weekdays evenings and weekends
Quyền lợi được hưởng
Attractive salary package
2-month probation with 100% salary
Incentives bonus when campus achieves monthly targets
Professional development and training, coaching opportunities
Learn how to code
Professional, young, and friendly work
2-month probation with 100% salary
Incentives bonus when campus achieves monthly targets
Professional development and training, coaching opportunities
Learn how to code
Professional, young, and friendly work
Nộp hồ sơ liên hệ
THE INTERNATIONAL CODING SCHOOL ALGORITHMICS
Giới thiệu công ty
Xem trang công ty
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