(Successor) Marketplace Director

Key Responsibilities
Marketplace Strategy &
Performance
Own marketplace performance, including Trips, GMV, Revenue, Supply Utilization, Conversion, and Rider/Driver experience metrics.
Monitor and optimize marketplace health across cities, products, and customer segments.
Drive sustainable growth through supply-demand optimization and data-led business decisions.
Supply &
Demand Management
Lead demand forecasting and supply planning across markets.
Design and optimize rider promotions, driver incentives, and marketplace interventions.
Ensure optimal supply allocation and marketplace liquidity during peak and off-peak periods.
Monitor competitor activities, market dynamics, and emerging demand trends.
Pricing &
Revenue Optimization
Own pricing strategy, dynamic pricing frameworks, and product positioning.
Optimize pricing structures to maximize growth, profitability, and customer adoption.
Evaluate promotion and incentive effectiveness, ensuring strong return on investment.
Marketplace Product &
Platform Optimization
Define marketplace product roadmap and business requirements.
Partner closely with Product, Technology, and Data teams to develop matching, dispatching, pooling, allocation, and pricing capabilities.
Drive continuous improvement in customer and driver journey through product innovation.
Data, Analytics &
Experimentation
Establish marketplace analytics, forecasting, and reporting frameworks.
Lead business performance reviews and identify actionable growth opportunities.
Drive A/B testing and experimentation culture to validate marketplace initiatives and investments.
Leadership
Build and lead high-performing teams across Supply-Demand Management, Marketplace Product, Pricing, and Business Analytics.
Foster a culture of ownership, innovation, data-driven decision making, and operational excellence.
Requirements
Bachelor's degree in Business, Economics, Engineering, Data Analytics, Mathematics, Computer Science, or related fields. MBA is a plus.
10+ years of experience in Marketplace, Revenue Management, Pricing, Growth, Strategy, Product, or Operations.
5+ years in leadership roles within ride-hailing, mobility, e-commerce, delivery, travel-tech, or platform businesses.
Strong analytical capabilities with experience leveraging data to drive commercial decisions.
Deep understanding of marketplace dynamics, pricing, incentives, supply-demand management, and customer lifecycle.
Proven experience leading cross-functional teams across Business, Product, Technology, and Data.
Excellent communication and stakeholder management skills.
Experience managing multi-city or multi-country operations is highly preferred.