Supply Chain Specialist

Mô tả công việc
Mức độ phù hợp và xếp hạng của bạn so với ứng viên khác như thế nào?
Job Summary
We are seeking an experienced Supply Chain specialist to own and manage the end-to-end process of customers within the assigned scope of our SCM Product, in compliance with relevant company procedures and agreements with clients. As a Supply Chain Specialist, you will play a vital part in our success:
- Managing end-to-end shipment process
- Owning customers' concerns and facilitating timely and effective resolution by engaging with relevant internal / external stakeholders to achieve best results for our company and client.
- Being the primary contact point for customer / vendors throughout the end-to-end logistics lifecycle, also focusing on process efficiency and business growth.
Key responsibilities:
• Manages end-to-end shipment process in compliance with relevant company procedures and agreements with the customer.
• Collect required shipping documents from shippers / suppliers. Check and update to system, then dispatch to Operations team or Consignee overseas.
• Owning customers' concerns and facilitating timely and effective resolution by engaging with relevant internal / external stakeholders to achieve best results for our company and client.
• You will be the primary point of contact for key customers, ensuring smooth execution of the end-to-end logistics lifecycle, working closely with the customer as well as internal and external stakeholders, maintaining focus on voice of customer, process efficiency and business growth.
• Actively build strong relationships with internal / external parties, and gain an understanding of clients' business, service needs, drivers, and desires.
• Closely monitor the end-to-end supply chain to catch potential delays or issues early; implement preventive plans to avoid fixing problems at the last minute.
• Looking for improvements in ways of working and driving for service delivery excellence and increasing business efficiency.
• Leverage supply chain data and KPI dashboards to analyze performance trends, forecast operational risks, and provide data-driven recommendations for process optimization.
• Proactively follow up and keep customers informed of any issues or changes to their shipment.
• Own the operational planning and milestone tracking (from booking to final delivery) to ensure high milestone compliance and data accuracy within the system.
• Regularly review and update SOP/IOPs.
• Identify and execute upselling opportunities.