Support Executive (Remote - Nightshift)

1. Key Responsibilities
Responding to inquiries via live chat and calls
Owning your customer's enquiry from initial live chat to diagnosing the customer's problem and updating the customer throughout.
Collaborating with product teams to pinpoint issues and providing insightful opinions on potential solutions based on diverse customer feedback.
Developing an in-depth understanding of AppHub's core app functionalities and capabilities to become a knowledge resource.
2. Basic Qualifications
At least 1+ years of customer support experience in a software product company.
You enjoy solving problems. You love taking on challenges. You don't get flustered easily. If you don't know the answer, you'll keep going until you find it.
You like helping people. You get a kick out of getting people to those aha! Moments - (and there's a lot of those).
You pay attention to the details. You stay focused and nothing is overlooked.
You think on your feet. You like learning new things and you can learn quickly. When things change, you know how to roll with it.
You are motivated and driven. You're going to take ownership of your time with and truly make a difference.
Preferred Qualifications:
IELTS > 6.
Can use one of the following languages besides English: German, French or Japanese.
3. Benefits
100% Remote Culture: Work from anywhere that brings you happiness.
Performance-based Year-End Bonus: Recognizing and rewarding your individual contributions.
Wellness Allowance: Support for classes promoting physical and mental health.
Time Off: 20 days/year, in addition to Vietnam holidays.
MacBook Provided: After successful probation.
Collaborative Events: Offline meet-ups, monthly gatherings, year-end party, and company trips.
Continuous Learning: Technical and general workshops, online resources and course reimbursements.
Health and Wellness Benefits: Bao Viet Premium Health Care Insurance after 3 months, annual check-up.
International Exposure: Enhance expertise and English communication skills.
Supportive Team: Work with talented and friendly team members.
4. Job Type
Full-time
5. Working time
Working hours: 12:00 AM - 9:00 AM (GMT+7), Monday to Friday with one Saturday per month.