Swap Station Operation & Maintenance Manager

Description
We are hiring for this role on behalf of our client in the EV automotive industry
Swap Station Operation & Maintenance Manager
Location: Ho Chi Minh City, Vietnam
Workplace Type: Onsite
About Our Client
Our client is a joint venture dedicated to accelerating Vietnam's energy transition by investing in an end-to-end electric two-wheeler (E2W) mobility solution. They aim to deliver a seamless consumer experience powered by an integrated digital ecosystem.
Role Overview The Swap Station O&M Manager will lead the operation and maintenance of Swap Stations in Vietnam. The role owns network operational readiness, service quality, maintenance performance and the local O&M operating model, working across CGM, parent companies, Finance, Procurement, deployment teams and external vendors. The Manager is accountable for technical and operational decisions within O&M scope and provides engineering input to annual planning and cost optimization without compromising safety, reliability or service quality.
1 - O&M Team Management & Network Operations - Lead in-house O&M and repair teams; manage daily operations, station condition, anomaly tracking, reporting and continuous improvement.
2 - Preventive & Corrective Maintenance - Establish and manage preventive and corrective maintenance programs, work prioritization, response, quality verification and closeout for Swap Stations.
3 - SLA, Audit & Network Performance - Define and maintain operational, SLA and audit standards; monitor network availability, maintenance performance, station condition and action closure.
4 - Incident Management & Technical Escalation - Coordinate rapid assessment, immediate response, root-cause analysis, reporting and escalation for major technical incidents affecting station operations or user service.
5 - Vendor & Contractor Performance Management - Manage third-party engineers and contractors; review SLA compliance, work quality, safety, response, corrective actions and performance.
6 - Deployment, Commissioning & Operational Handover - Coordinate with deployment and construction teams on commissioning, readiness checks, handover documentation and post-launch stabilization; support operational acceptance.
7 - SOP, Documentation & Compliance - Establish, update and implement deployment, commissioning, maintenance and incident-response SOPs in accordance with Vietnam requirements and company standards.
8 - Engineering Cost Optimization & Annual Planning - Partner with Finance, Procurement and related functions on annual budget planning and cost optimization; assess Swap Station construction, deployment and maintenance methods and identify technically feasible CAPEX/OPEX improvements while maintaining safety, reliability and service quality.
9 - Cross-functional & Joint-Venture Coordination - Align the JV, parent-company and cross-functional teams; coordinate local resources, communicate operational risks and support product and service deployment.
Qualification
Required Qualifications
Bachelor's or Master's Degree in Business Administration, Engineering or a related field.
3+ years of experience in operations management, project management or a related field; experience in multinational or joint-venture environments in Vietnam is preferred.
Strong technical knowledge and know-how in electromechanical maintenance; familiarity with local electromechanical requirements in Vietnam is a plus.
Proven practical experience managing local vendors and third-party contractors.
Ability to use sound judgment and experience to plan, prioritize and accomplish complex, multi-faceted operational work.
Highly organized with solid project planning, cross-cultural collaboration, communication and problem-solving skills.
Fluent Vietnamese and professional English verbal and written communication skills; Mandarin proficiency is a plus.
Work location: Ho Chi Minh City, Vietnam.
Preferred Qualifications
Experience in Electric Vehicles (EV), battery swapping/charging infrastructure, telecom tower operations or fleet management.
Experience setting up operations teams or SOPs from 0-to-1, or hands-on experience in cross-border joint ventures.
Familiarity with local permitting processes involving Vietnamese authorities, such as EVN, Fire & Rescue Police or the Department of Transportation, or an established local contractor network.
Professional proficiency or fluency in Mandarin Chinese.
PMP (Project Management Professional) or Lean Six Sigma certification is a plus.