Lead Management & Sales Conversion
Respond to client inquiries promptly and professionally across relevant communication channels.
Learn how to identify serious booking opportunities and understand client needs.
Follow the studio's sales process to guide clients from their first inquiry toward a booking.
Follow up with clients who have not yet confirmed their projects.
Learn how to handle common questions, concerns, and objections with support from the team.
Maintain accurate information about leads and ongoing conversations.
Client Consultation
Communicate with clients to understand their tattoo ideas, preferred style, placement, size, budget, timeline, and expectations.
Learn how to provide appropriate recommendations based on each client's project.
Explain pricing, artist availability, deposits, design processes, and appointment procedures clearly.
Build trust and provide a professional and welcoming client experience.
Ask questions and learn how to identify what each client actually needs rather than simply selling a service.
Artist & Project Matching
Learn about different tattoo styles, artist specialties, portfolios, and working approaches.
Recommend suitable artists based on each client's project requirements.
Communicate project information accurately between clients, artists, and management.
Prepare the necessary information for artists before appointments.
Gradually develop a strong understanding of our artists and their specialties through training and daily experience.
Booking & Client Relationship Management
Prepare quotations and assist with booking, deposit, and client information.
Keep lead, quotation, booking, and project information organized and up to date.
Follow the studio's booking procedures and internal systems.
Communicate with clients before and after bookings when required.
Build positive relationships with local and international clients.
Learn how to encourage repeat bookings and referrals through good customer service.
Learning &
Business DevelopmentParticipate actively in sales, customer service, and tattoo-industry training.
Learn from senior team members, managers, and real client situations.
Apply feedback and continuously improve communication and sales skills.
Monitor personal performance and gradually work toward individual sales targets.
Suggest ideas that could improve the sales process and client experience.
Take on greater responsibilities as your skills and performance develop.
Good communication and interpersonal skills.
Basic to good spoken and written English, with the ability and willingness to communicate with international clients.
Positive attitude and strong willingness to learn.
Ability to adapt to new information, systems, and working processes.
Responsible, organized, and able to follow through on tasks.
Comfortable working in a fast-paced environment with multiple clients and conversations.
Open-minded and comfortable receiving feedback from managers and teammates.
Interest in developing skills in Sales, Customer Service, and Client Consultation.
Basic computer and communication skills.