Teacher Experience Manager/ Trưởng Phòng Quản Lý Trải Nghiệm Giảng Viên
CÔNG TY CỔ PHẦN CÔNG NGHỆ GIÁO DỤC NATIVE X
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 19/10/2024
- Chi tiết công việc
- Giới thiệu công ty
Mức lương: Thoả thuận
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Kinh nghiệm: 4 năm
Mô tả công việc
Teacher Experience & Operations Manager (TEM) holds core responsibilities in the daily and periodical operation of the Teacher Experience Department (TED). We are seeking a proactive and professional candidate to lead the team in implementing and advancing all processes, policies, and regulations directly relating to the Teacher's journey at NativeX. This position will allow the potential candidate to broaden his/her horizons in both management and professional experience. Hence the impact positively contributes to the enhancement of one of the most high-standard learning platforms in Vietnam.
Recruitment and Selection (15%)
Research and implement recruitment channels to attract qualified teachers;
Coordinate the hiring process, including creating job descriptions, job postings, screening resumes, conducting interviews, and making hiring decisions;
Propose and manage recruitment's budget effectively.
Training & Performance Management (10%)
Monitor the onboarding process for new teachers, including orientation sessions and training programs;
Conduct regular performance evaluation and goal-setting sessions with teachers; promptly address any performance issues to maintain workflow efficiency;
Coordinate professional development opportunities to enhance teaching skills and promote continuous learning.
Compliance and Employee Relations (15%)
Enforce policies and procedures to ensure fair treatment for all employees;
Ensure compliance with relevant employment laws, regulations, and industry standards;
Maintain accurate and up-to-date employee records, including contracts and performance evaluations;
Monitor payroll, benefits administration, and other HR-related administrative tasks efficiently;
Monitor teacher inquiries, concerns, and grievances to create a positive and supportive work environment.
Operations Management (40%)
Oversee day-to-day operations including scheduling, class assignments, and issues resolution;
Collaborate with other departments to streamline processes and improve efficiency;
Monitor and promptly adjust workflow to enhance operational effectiveness;
Identify opportunities for process improvement and system development for operations functions in teacher management;
Collaborate with stakeholders to gather requirements and prioritize features for system development.
Cost Management (15%)
Negotiate advantageous terms with vendors and manage contracts for cost-effectiveness;
Implement and monitor a detailed budget to track expenses and make informed cost-control decisions.
Other (5%)
Collaborate with governmental bodies such as DOLISA and DOET when necessary;
Provide internal training sessions for team members when necessary;
Fulfill any additional tasks assigned by the line manager as needed.
Recruitment and Selection (15%)
Research and implement recruitment channels to attract qualified teachers;
Coordinate the hiring process, including creating job descriptions, job postings, screening resumes, conducting interviews, and making hiring decisions;
Propose and manage recruitment's budget effectively.
Training & Performance Management (10%)
Monitor the onboarding process for new teachers, including orientation sessions and training programs;
Conduct regular performance evaluation and goal-setting sessions with teachers; promptly address any performance issues to maintain workflow efficiency;
Coordinate professional development opportunities to enhance teaching skills and promote continuous learning.
Compliance and Employee Relations (15%)
Enforce policies and procedures to ensure fair treatment for all employees;
Ensure compliance with relevant employment laws, regulations, and industry standards;
Maintain accurate and up-to-date employee records, including contracts and performance evaluations;
Monitor payroll, benefits administration, and other HR-related administrative tasks efficiently;
Monitor teacher inquiries, concerns, and grievances to create a positive and supportive work environment.
Operations Management (40%)
Oversee day-to-day operations including scheduling, class assignments, and issues resolution;
Collaborate with other departments to streamline processes and improve efficiency;
Monitor and promptly adjust workflow to enhance operational effectiveness;
Identify opportunities for process improvement and system development for operations functions in teacher management;
Collaborate with stakeholders to gather requirements and prioritize features for system development.
Cost Management (15%)
Negotiate advantageous terms with vendors and manage contracts for cost-effectiveness;
Implement and monitor a detailed budget to track expenses and make informed cost-control decisions.
Other (5%)
Collaborate with governmental bodies such as DOLISA and DOET when necessary;
Provide internal training sessions for team members when necessary;
Fulfill any additional tasks assigned by the line manager as needed.
Yêu cầu công việc
Skills & Abilities
Excellent decision making and leadership skills;
Excellent interpersonal and conflict resolution skills;
Ability to mobilize and encourage staff to overcome challenges within complex, multinational environment
Experienced in researching and problem solving skills;
Have good skills in verbal and non-verbal communication; in both Vietnamese and English;
General & Specialist Knowledge
Have knowledge on current laws regarding the labor relating to industry and job responsibilities;
Have knowledge on system management in a large organization;
Education & Training
At least Bachelor degree in HR Management, Business Administration or related field;
English proficiency from IE 6.5 or equivalent;
Relevant Experience
At least 4 years experience in related position and in managerial position;
Related operational experience in the educational field is a plus
Special Requirements
Should be a team player; highly disciplined; proactive and tech-savvy;
Should be thorough and conscientious
Computer literacy - MS Office; G-suite CRM, etc
Excellent decision making and leadership skills;
Excellent interpersonal and conflict resolution skills;
Ability to mobilize and encourage staff to overcome challenges within complex, multinational environment
Experienced in researching and problem solving skills;
Have good skills in verbal and non-verbal communication; in both Vietnamese and English;
General & Specialist Knowledge
Have knowledge on current laws regarding the labor relating to industry and job responsibilities;
Have knowledge on system management in a large organization;
Education & Training
At least Bachelor degree in HR Management, Business Administration or related field;
English proficiency from IE 6.5 or equivalent;
Relevant Experience
At least 4 years experience in related position and in managerial position;
Related operational experience in the educational field is a plus
Special Requirements
Should be a team player; highly disciplined; proactive and tech-savvy;
Should be thorough and conscientious
Computer literacy - MS Office; G-suite CRM, etc
Quyền lợi được hưởng
Provide laptops for employees
Health insurance for all employees
15 days annual leave, 1 birthday leave 1 Christmas day leave
Internal Training (Technical & Functional)
Supportive and professional colleagues
Health insurance for all employees
15 days annual leave, 1 birthday leave 1 Christmas day leave
Internal Training (Technical & Functional)
Supportive and professional colleagues
Thông tin khác
Cấp bậc
Trưởng/Phó phòng
Kinh nghiệm
4 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Trưởng/Phó phòng
Kinh nghiệm
4 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Thông tin chung
- Mức lương: Thỏa thuận
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 19/10/2024
Giới thiệu công ty
Xem trang công ty
Mission
Our mission is to empower adult learners with a well-rounded communication skill set for career advancement through our comprehensive English online learning platform. By utilizing a data-driven approach and scientific learning design on our advanced LMS platform, we aim to revolutionize the adult ELT market and offer the most effective and efficient means of learning English.
Vision
Our vision is to be the leader in innovative and effective learning solutions that meet the unique needs of adult learners in Vietnam. We aim to create an accessible and inclusive learning environment that fosters lifelong development for all. Our goal is to transform the way adult learners improve their English language skills and help them achieve their personal and professional aspirations.
About NATIVEX - The comprehensive online learning platform
NativeX Edtech's primary offering, NativeX, is a comprehensive and unified learning platform designed to streamline the learning process. Built on advanced technology, the platform enables convenient access to a diverse range of learning content and study programs. Employing a scientific data-driven approach, NativeX is dedicated to providing an efficient and effective learning experience for adults who wish to learn English but may face time and geographical constraints to attend traditional offline classes.
Our mission is to empower adult learners with a well-rounded communication skill set for career advancement through our comprehensive English online learning platform. By utilizing a data-driven approach and scientific learning design on our advanced LMS platform, we aim to revolutionize the adult ELT market and offer the most effective and efficient means of learning English.
Vision
Our vision is to be the leader in innovative and effective learning solutions that meet the unique needs of adult learners in Vietnam. We aim to create an accessible and inclusive learning environment that fosters lifelong development for all. Our goal is to transform the way adult learners improve their English language skills and help them achieve their personal and professional aspirations.
About NATIVEX - The comprehensive online learning platform
NativeX Edtech's primary offering, NativeX, is a comprehensive and unified learning platform designed to streamline the learning process. Built on advanced technology, the platform enables convenient access to a diverse range of learning content and study programs. Employing a scientific data-driven approach, NativeX is dedicated to providing an efficient and effective learning experience for adults who wish to learn English but may face time and geographical constraints to attend traditional offline classes.
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