Team Manager

We are, iTechwx, established in mid-2022, with over 1300 employees across 3 offices within Ho Chi Minh City and 1 office in Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products:
Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, and Microsoft Office 365
.
Responsibilities
Own the overall performance and operations of the pre‐sales function, managing multiple language‐based teams (Mandarin‐speaking) through their Team Leaders.
Coach and develop Team Leaders, ensuring consistent people management, performance standards, and team engagement across markets and languages.
Act as the primary operational point of contact for the client stakeholder, aligning pre‐sales execution with client expectations, product updates, and commercial goals.
Drive pre‐sales strategy, process optimization, and service quality to deliver strong customer experience and sales conversion for client products.
Collaborate cross‐functionally with internal Technical teams and other departments to ensure effective operations and smooth inquiry‐to‐sale conversion.
Lead performance management through data analysis, reporting, and continuous improvement initiatives, sharing insights regularly with internal leadership and the client.
Build and sustain a high‐performance, resilient team culture in a fast‐paced, scaling environment.
Qualifications
Can start working ASAP
At least 2-3+ years managing managers in tele-sales, pre‐sales, sales operations or related fields.
Fluent in English;
Mandarin proficiency is a strong plus.
Proven experience working with external clients or stakeholders, ideally in a B2B, SaaS, or partner‐led business model.
Experience in Tech, SaaS, or online platforms is a strong plus .
Excellent leadership, communication, and stakeholder management skills, with a data‐driven and customer‐centric mindset.
Comfortable operating under pressure and driving alignment across diverse, high‐volume, multi‐market teams.
Benefits
Salary at 100% during the probationary period.
90% contribution of the gross salary to social [protected info] to
An employee who works at night (10 PM - 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.
20 days leave (12 days of annual leave and 8 days of sick leave).
Full work equipment will be provided.
Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
Activities: Birthday party, Employee engagement activities.
Working location
: Lancaster Luminaire Building, 1152-1154 Lang Street, Lang Thuong Ward, Dong Da District, Hanoi City, Vietnam
Working time
: 9AM-6PM VNT, Mon-Fri.
As manager, needs to be flexible to ensure smooth operations.
Apply: [protected info]