Mô tả công việc
• Own the overall performance and operations of the pre‐sales function, managing multiple language‐based teams (currently English‐ and Mandarin‐speaking) through their Team Leaders.
• Coach and develop Team Leaders, ensuring consistent people management, performance standards, and team engagement across markets and languages.
• Act as the primary operational point of contact for the client stakeholder, aligning pre‐sales execution with client expectations, product updates, and commercial goals.
• Drive pre‐sales strategy, process optimization, and service quality to deliver a strong customer experience and sales conversion for client products.
• Collaborate cross‐functionally with internal Technical teams and other departments to ensure effective operations and smooth inquiry‐to‐sale conversion.
• Lead performance management through data analysis, reporting, and continuous improvement initiatives, sharing insights regularly with internal leadership and the client.
• Build and sustain a high‐performance, resilient team culture in a fast‐paced, scaling environment.
Yêu cầu
• 3+ years of experience in tele-sales, pre‐sales, customer service, sales operations, or related fields, with 2-3+ years managing managers or team leads.
• Fluent in English; Mandarin proficiency is a strong plus.
• Proven experience working with external clients or stakeholders, ideally in a B2B, SaaS, or partner‐led business model.
• Experience in Tech, SaaS, or online platforms is a strong plus.
• Excellent leadership, communication, and stakeholder management skills, with a data‐driven and customer‐centric mindset.
• Comfortable operating under pressure and driving alignment across diverse, high‐volume, multi‐market teams.
Quyền lợi
Chăm sóc sức khoẻ
Annual Health Checkup
Nghỉ phép có lương
20 days leave (12 days of annual leave and 8 days of sick leave)
Máy tính xách tay
Full working equipment will be provided
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Leadership, Sales Lead, Sales Operation, Team Management, Telesales
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
Người Việt Nam
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Thông tin chung
- Thu nhập: Tới 50tr /tháng
Nơi làm việc
- Lancaster Luminaire Building, 1152-1154 Lang Street, Lang Thuong Ward, Hanoi City, Vietnam
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 08/06/2026
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
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