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Mô tả công việc
Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Yêu cầu
MUST HAVE:
Proficient in Japanese (listening, speaking, reading, writing skills) (Advanced level) (N1, N2 cert is preferred). Ability to communicate with customers in Japanese fluently (business communication level - email, phone, meetings).
Open to Fresher(can work Fulltime)
Fast learner, motivated to continuously improve technical expertise and interested in seeking further development in the IT field.
Customer-first mindset with strong ownership to resolve issues.
Team contributor with good communication and collaboration skills.
Strong logical thinking and problem-solving skills.
Responsible, proactive, and able to work under pressure.
NICE TO HAVE:
Local Japan work/study experience.
Basic English skills for reading technical documents and collaborating with international teams.
Familiarity with ERP/CRM systems such as Dynamics 365, SAP, or Oracle. Basic knowledge of networking, or server operations.
At least 1 year of experience in technical support, technical consulting, or information technology or related fields
Working hours: 7:00 - 16:00
9 hours/day (including 1-hour break), 5 days/week (2 non-fixed days off - determined by the manager)
Includes holiday and Tet shifts as assigned, allowances provided per labor law
Any shift or schedule changes will be notified by the department head
Quyền lợi
Competitive Salary 20-30M
Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided Annual Health Checkup
Activities: Birthday party, Employee engagement activities
Bảo hiểm xã hội
Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: 20 - 30 triệu
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
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