Technical Customer Success

CÔNG TY TNHH ALPHASPHERE

Địa điểm làm việc:

Hết hạn: 31/01/2025

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Thương lượng

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Mô tả công việc

Who we are:
OptiSigns, a flagship cloud-based Digital Signage solution under AlphaSphere, boasts trust from over 13,000 global customers. We're recruiting Technical Customer Success agents to ensure client satisfaction, address inquiries, and elevate experiences. Join us in delivering unparalleled customer service excellence!
What you will do:
• Be the Hero: Provide top-notch technical support to our customers through our ticketing and communication systems.
• Problem-Solver Extraordinaire: Troubleshoot, and resolve issues effectively.
• Knowledge Builder: Create and update support documentation, FAQs, and video tutorials to help users succeed.
• Feedback Connector: Collaborate with product and development teams by sharing user feedback to drive continuous improvement.
• Versatile Task Taker: Be ready to tackle additional assignments that come your way.

Yêu cầu

Who you are:
● Tech Enthusiast: You love all things tech.
● Customer-Focused: You thrive on helping people and making tech simple and fun.
● Fast Learner: You adapt quickly in a fast-paced environment.
● Creative Thinker: You approach challenges with curiosity and fresh ideas.
● Proactive Doer: You don't wait for instructions-you take the lead.
Must-Haves:
• English Proficiency: TOEIC 750+ or IELTS equivalent.
• Experience: fresher or 1+ years in a technical support, IT, or Teaching Assistant role / Customer Service role.
Why join us?
● 13th month & productivity bonus.
● 16 days annual leave.
● Salary review every 6 months.
● Healthcare insurance package and 24/24 Personal accident insurance.
● State-of-the-art office environment.
● Yearly outing.
● Detailed induction, training and on-going career development.
● Opportunity for overseas training and travel.
● English training programs.
● Working time: Monday to Friday with flexible hours.
● Free drinks and snacks. Free parking. Free sport clubs

Quyền lợi

Thưởng
13th month & productivity bonus.
Chăm sóc sức khoẻ
Healthcare insurance package and 24/24 Personal accident insurance.
Nghỉ phép có lương
16 days annual leave.
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Thông tin khác

NGÀY ĐĂNG
31/12/2024
CẤP BẬC
Mới Tốt Nghiệp
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
KỸ NĂNG
Technical Support, Customer Service, Customer Support, Support Analyst, Trouble Shooting
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không hiển thị
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Thông tin chung

Thu nhập: Thương lượng

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Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:

Hạn nộp: 31/01/2025

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CÔNG TY TNHH ALPHASPHERE AlphaSphere, the pioneer in digital experience solutions AlphaSphere, the leader in the digital experience space, help us with our vision of building great products, industry leading customer experience, building disruptive technology helping businesses to converge...

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