Job Summary:
Responsible for managing a portfolio of pharmaceutical & nutraceutical accounts. Develop a trusted advisor relationship with customers by providing technical solution on formulation related issues. Identifying and actively seeking for new opportunities in line with the market and segment strategies.
Duties and Responsibilities: -
• Technical selling by providing effective solution for pharma formulation development to create impactful projects to the business.
• Working closely with customer by troubleshooting and resolving any issues arise during formulation development or manufacturing.
• Supporting technical inquiries by providing solution to accelerate the
business developments.
• Work as team player to provide technical solutions to key customers within the country.
• Work with value added service team to bring solutions to support business development.
• Conduct regular business reviews with key customer to assess their needs, address concerns and provide solutions that meet their objectives
• Collaborate with cross-functional teams, such as industry market management, value added service team, customer service to ensure seamless delivery of products/services to achieve excellent customer experience.
• Identify upselling and cross-selling opportunities within existing accounts to maximize revenue generation.
• Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.
• Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholders.
• Manage contract negotiations, contract renewals, and pricing for his/her account.
• Collaborate with suppliers to provide feedback and insights from customers, contributing to the development of new products/services.
• Plans out customer visit independently. Monitors, updates, and submits report of competitors and keeps records in CRM of existing and prospective customers.
• Support the team with other responsibilities as required.
