Mô tả công việc
Panasonic Electric Works Vietnam. Location: An Phu Plaza, Ly Chinh Thang St., Xuan Hoa Ward, HCMC.
Technical Training: Support preparation & organization of technical training activities for distributors, dealers, electricians, partners & internal members. Conduct product introduction & basic technical sharing sessions. Support marketing team in electrician & student engagement activities, technical workshops & community content regarding ECM products.
Technical Support & Consultation: Support S&M team in handling technical inquiries from customers & partners. Provide basic technical consultation related to product applications, installation & troubleshooting. Support onsite checking & field support activities when necessary. Coordinate with factory & related teams for technical clarification when required.
Product Application & Documentation: Study & update technical knowledge for existing & future product categories including: Wiring Devices, IoT products/ Smart Home solutions, MCCB /ACB /Switchgear products. Support preparation of technical documents, application references & product information database. Assist preparation activities before new product launching including technical materials & application study.
Warranty: Receive, record & follow up product issues, technical complaints & warranty-related cases from customers and partners. Coordinate with factories and related departments to investigate issues and provide proper corrective actions or warranty solutions. Provide warranty results, technical feedback and after-sales support to ensure customer satisfaction and service quality.
Anti-Counterfeit Activities Operation: Support & coordinate with distributors in investigation & anti-counterfeit activities related to fake products in the market. Verify & collect information related to counterfeit products for coordination with internal departments & related investigation activities. Monitoring & reporting of counterfeit product cases when required.
Report to: Direct Manager
Yêu cầu
Degree in Electrical/Electronics, Automation, or related field.
Fresh graduates or up to 1-2 years' experience; relevant internship/project is a plus.
Basic knowledge of electrical systems; willing to learn.
Good communication, teamwork, and problem-solving skills.
MS Office & English proficiency (communication - writing); AutoCAD is a plus.
Positive attitude; interested in smart home/electrical solutions; open to onsite support.
Quyền lợi
100% of salary in probation time.
13th salary, performance bonus.
24/24 insurance package, annual health check-up.
Allowance: lunch - petrol - attendance, with Company working devices.
Company tour, Year End Party, internal activities / training courses, ...
Thông tin khác
Thời gian làm việc:
Từ Thứ 2 đến Thứ 6 ([protected info])
Địa điểm làm việc:
Hồ Chí Minh
An Phu Plaza, Ly Chinh Thang St., Xuan Hoa Ward, HCMC
(Trước sáp nhập: Thuận An, Bình Dương | Sau sáp nhập: An Phú, Hồ Chí Minh)
1. An Phu Plaza, Ly Chinh Thang St., Xuan Hoa Ward, HCMC
(Trước sáp nhập: Thuận An, Bình Dương | Sau sáp nhập: An Phú, Hồ Chí Minh)
Thông tin chung
Nơi làm việc
- An Phu Plaza, Ly Chinh Thang St., Xuan Hoa Ward, HCMC
- (Trước sáp nhập: Thuận An, Bình Dương | Sau sáp nhập: An Phú, Hồ Chí Minh)
- 1. An Phu Plaza, Ly Chinh Thang St., Xuan Hoa Ward, HCMC
- (Trước sáp nhập: Thuận An, Bình Dương | Sau sáp nhập: An Phú, Hồ Chí Minh)