Technical Sales Support Executive

Panasonic Electric Works Vietnam. Location: An Phu Plaza, Ly Chinh Thang St., Xuan Hoa Ward, HCMC.
Technical Training: Support preparation & organization of technical training activities for distributors, dealers, electricians, partners & internal members. Conduct product introduction & basic technical sharing sessions. Support marketing team in electrician & student engagement activities, technical workshops & community content regarding ECM products.
Technical Support & Consultation: Support S&M team in handling technical inquiries from customers & partners. Provide basic technical consultation related to product applications, installation & troubleshooting. Support onsite checking & field support activities when necessary. Coordinate with factory & related teams for technical clarification when required.
Product Application & Documentation: Study & update technical knowledge for existing & future product categories including: Wiring Devices, IoT products/ Smart Home solutions, MCCB /ACB /Switchgear products. Support preparation of technical documents, application references & product information database. Assist preparation activities before new product launching including technical materials & application study.
Warranty: Receive, record & follow up product issues, technical complaints & warranty-related cases from customers and partners. Coordinate with factories and related departments to investigate issues and provide proper corrective actions or warranty solutions. Provide warranty results, technical feedback and after-sales support to ensure customer satisfaction and service quality.
Anti-Counterfeit Activities Operation: Support & coordinate with distributors in investigation & anti-counterfeit activities related to fake products in the market. Verify & collect information related to counterfeit products for coordination with internal departments & related investigation activities. Monitoring & reporting of counterfeit product cases when required.
Report to: Direct Manager