Technical Service Engineer

Mô tả công việc
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KEY RESPONSIBILITIES AND DUTIES
• Liaise with Commercial Team to provide design and detail solutions suitable for projects, Customers and markets supporting specification winning and sales development.
• Provide a technical advice / design service to customers. Able to Influence and secure specifications and orders for Kingspan - KINGZIP product range.
• Provide detailing assistance for Marketing Team to assist the preparation of best industry literature for Specifiers, Contractors and Building Owners.
• Support compliance processes by identifying non-conformities, reporting to the Technical Lead, and helping maintain procedures aligned with company and regulatory standards.
• Work within the Technical team and liaising with Operations functions to supply feedback from sites, on new product and existing product application and performance.
• Support the assessment and implementation of technical aspects of business strategies within the technical department.
• Participate in identifying personal training and development needs to ensure continuous improvement and professional growth.
• Support the documentation and analysis of customer complaints, claims, and product issues to identify root causes and propose appropriate technical solutions.
• Build expertise in thermal, fire, acoustic, and environmental insulation technologies to support internal and external stakeholders effectively.
• Represent the technical team in internal meetings and, where appropriate, in industry associations, technical forums, or customer interactions under the guidance of senior technical staff.
• Analyze technical data and provide input on trends, threats, and opportunities related to the company's product performance and application in local markets.
• Ensure that all external technical documentation and communications meet professional standards and are aligned with the company's brand and compliance policies.
• Participate in customer satisfaction and quality improvement initiatives, including gathering feedback for NPS (Net Promoter Score) and internal process enhancements.
• Support technical project execution through reporting, coordination, testing, and documentation, following best practices and under leadership direction.
• Other tasks as required by your Leader.