Technical Software Support (C++, Linux)

JOIN OUR WINNING TEAM!
Technology is our how. And people are our why.
By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with our customers to create technological solutions that drive innovation and transform businesses.
From ideation to production, we support businesses with bespoke solutions across various industries, including payments, insurance, finance and banking, technology, media, telecommunications, retail and consumer goods, supply chain, healthcare and life sciences, automotive and travel.
As of 30 September 2[protected info] Endavans have helped clients break new ground across locations in Europe, the Americas, Asia Pacific and the Middle East.
Endava Vietnam started its operations in 2023 as Endava's second delivery center in the Southeast Asia region. Later on in the same year, Endava joined forces with DEK which had a big presence in Vietnam. Today Endava Vietnam comprises more than 500 employees across the Development, Testing, Business Analysis, and Project Management disciplines.
Why you'll love working here.
• Health: people-centric culture, Global Wellbeing Programme, onsite session for nutrition and psychotherapy, sports allowance.
• Family: work from home and flexible working hours, childbirth gift.
• Community: We care Programme, Endava is growing rapidly and responsibly.
• Finance: Share Plan, Company Performance Bonus, Your Zone Award, Your Team Award, Referral bonus.
• Career opportunities: Endava University, complex projects, internal tech communities, trainings, coaching, conferences, workshops, certifications, online learning platforms subscriptions, rotations, access to corporate library
• Workspace: space for collaboration, creativity, learning, socializing, Inclusion & Diversity Programme, multicultural environment, working with colleagues and clients across different regions
JOB DESCRIPTION
Exciting new opportunities exist in our team responsible for the Development and Maintenance of middleware software that is used as the basis of many products in our customers' portfolio.
By joining the team, you have a chance to work with cutting-edge technologies in video delivery network. You will be a member of global support team, work with many different customers and partners around the world in contributing to the satisfaction of the customers.
Your responsibilities include but not limited to the following:
• Enjoy customer interaction and is challenged by trouble shooting in a complex environment
• Day-to-day service and support end customers and partners globally
• Give customer advice on how to use the system, provide troubleshooting support, corrective actions and root cause analysis
• Close cooperation with R&D and Solution Architects to find solutions and solve customer issues
• Participate in on-call 24/7 rota for customers Emergency cases
• Outgoing personality with a customer focus and right attitude to serve the customer.
• Actively contribute to our customer satisfaction