Technical Supervisor

*** POSITION SUMMARY:
1. Responsible for performing metal working fluid tests in laboratory.
2. Manage technical service team on current customer service and new project testing
3. Organize, analyze, document and communicate test data to others as well as play a significant role in troubleshooting customer problems.
4. Reporting to APAC Technical Service Manager and dotted line to Sales Manager.
*** SUPERVISION RECEIVED:
Works under the direction of APAC Technical Service Manager and Sales Manager
*** SUPERVISION EXERCISED:
VN Technical Service team
*** Job Description:
1. Sample Testing and Report
- Receive, collect as well as process Metal Working Fluid samples.
- Perform routine and non-routine tests as required.
- Log and report test results.
- Document all tests on provided system.
- Update MSDS and D&I in Vietnamese version.
2. Technical Service in plant of customer.
- Provide front line technical support to customer and sale staff including problem solving, troubleshooting and application advice.
- Manage the service plan of technical service team - plan, organize, schedule and supervise the day to day technical service operations and make periodical reports to Sales Manager.
- Manage, plan, monitor and collect trial data for new project
- Manage and training for all the technical service, i.e. equipment, on the job training, etc.
- Measure, monitor and maintain customer service and satisfaction
3. Preventative maintenance for Laboratory equipment.
- Perform quality control and calibrate equipment if necessary
- Maintain equipment in proper working order and maintain a clean work area
- Practice safe work habits, including complying with all safety, health and environmental rules and regulations