Mô tả công việc
Reviews issues and contacts customers to understand issues.
Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve.
Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems
Yêu cầu
Advanced English proficiency (equivalent to IELTS 6.5 or higher)
Having a background or working experience in IT
Strong Customer service skills
Open to
fresherWorking hours: 8:00 - 17:00
9 hours/day (including 1-hour break), 5 days/week (2 non-fixed days off - determined by the manager)
Includes holiday and Tet shifts as assigned, allowances provided per labor law
Any shift or schedule changes will be notified by the department head
Quyền lợi
Competitive salary up to 27,000,00 VND Gross
Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full work equipment will be provided Annual Health Checkup
Activities: Birthday party, Employee engagement activities.
Thông tin khác
Thời gian làm việc:
Working hours: 8:00 - 17:00
9 hours/day (including 1-hour break), 5 days/week (2 non-fixed days off - determined by the manager)
Địa điểm làm việc:
Hà Nội
8th Floor, Lancaster Luminaire Building, 1152-1154 Lang Street, Lang Thuong Ward, Dong Da District, Hanoi City
(Trước sáp nhập: Đống Đa, Hà Nội | Sau sáp nhập: Đống Đa, Hà Nội)
1. 8th Floor, Lancaster Luminaire Building, 1152-1154 Lang Street, Lang Thuong Ward, Dong Da District, Hanoi City
(Trước sáp nhập: Đống Đa, Hà Nội | Sau sáp nhập: Đống Đa, Hà Nội)
Thông tin chung
- Thu nhập: Đến 27 triệu VNĐ
Nơi làm việc
- 8th Floor, Lancaster Luminaire Building, 1152-1154 Lang Street, Lang Thuong Ward, Dong Da District, Hanoi City
- (Trước sáp nhập: Đống Đa, Hà Nội | Sau sáp nhập: Đống Đa, Hà Nội)
- 1. 8th Floor, Lancaster Luminaire Building, 1152-1154 Lang Street, Lang Thuong Ward, Dong Da District, Hanoi City
- (Trước sáp nhập: Đống Đa, Hà Nội | Sau sáp nhập: Đống Đa, Hà Nội)