Mô tả công việc
Reviews issues and contacts customers to understand issues.
Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics.
Product/Process Improvement
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve.
Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems
Yêu cầu
Proficient in Japanese (4 skills) (Advanced level) (must have N1, N2 cert)
Can understand English technical documents, and have basic English conversation skills
Willing to work during Tet and holidays (with a salary up to four times the normal rate)
Customer service mindset
Quyền lợi
Salary offer: up to 30mil Gross (depending on qualifications and experience)
90% contribution of the gross salary to social insurance.
20 days leave (12 days of annual leave and 8 days of sick leave)
Full working equipment will be provided.
Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
Activities: Birthday party, Employee engagement activities.
Bảo hiểm xã hội, Khám sức khỏe định kỳ, Thưởng hiệu quả làm việc
Thông tin khác
Thời gian làm việc
Working time: 7:00 AM - 4:00 PM, 5 shifts/week, 2 non-fixed days off.
Thông tin chung