Technical Support Engineer

Job Responsibilities
1.Technical Support
Provide technical support for EV charging products, including AC chargers, DC fast chargers, charging modules, and related systems.
Analyze and troubleshoot hardware, software, communication, and network-related issues during installation, commissioning, and operation.
Support customers and internal teams in resolving technical issues and provide effective solutions in a timely manner.
Handle technical inquiries and provide remote or on-site technical support when required.
2.Installation &
Commissioning
Support the installation, commissioning, testing, and maintenance of EV charging equipment at customer sites.
Conduct system configuration and functional testing to ensure chargers operate properly.
Assist with troubleshooting communication protocols, network connectivity, and charging platform integration.
Prepare commissioning reports and technical documentation.
3.Software &
Platform Support
Support the testing and troubleshooting of charger software and firmware versions.
Perform software/firmware version testing and assist in identifying and reporting product issues.
Support the integration between charging stations, backend platforms, OCPP, and other third-party systems.
Collect, analyze, and report technical issues to R&D and product teams for further investigation.
4.Customer &
Internal Coordination
Communicate with customers, distributors, project teams, and R&D teams to understand and resolve technical problems.
Provide technical training and product demonstrations when required.
Follow up on technical issues and ensure timely resolution.
Prepare technical reports, troubleshooting records, and other related documents.
Job Requirements
Bachelor's degree or above in Electrical Engineering, Electrical &
Electronic Engineering, Automation, Mechatronics, Computer Science, or a related field.
1-3 years of experience in technical support, field service, commissioning, preferably in the
EV charging, new energy, or power electronics industry
.
Basic knowledge of EV charging systems, AC/DC charging technology, power electronics, or electrical systems.
Familiarity with
OCPP, TCP/IP, CAN, Modbus, or other communication protocols is an advantage.
Basic knowledge of networking and troubleshooting, including IP configuration, routers, Wi-Fi, and Ethernet.
Experience with software/firmware testing and issue troubleshooting is preferred.
Good problem-solving and analytical skills.
Good communication and customer service skills.
Able to work independently and willing to travel to customer/project sites when required.
Good command of
English for technical communication
Chinese is a plus.