Technology Support Intern

Mô tả Công việc
POSITION: Technology Intern (PC Support)
- Work location: District 4 - HCMC
- Report to: Senior IT Infrastructure Manager
MAIN DUTIES:
1. Ticket Arrangement:
· Organize and manage support tickets within the system.
· Ensure timely resolution and follow-up on open tickets.
· Collaborate with the support team to prioritize and address issues.
2. Support Tasks:
· Assist in the installation and configuration of Windows operating systems.
· Connect and configure printers and other peripheral devices.
· Set up and manage user accounts and permissions.
· Diagnose and resolve hardware and software issues on PCs and other devices
· Troubleshoot network connectivity issues
· Provide technical support to end-users via phone, email, or in-person
· Collaborate with the IT team to ensure smooth operation of IT services
· Participate in system testing and quality assurance activities.
3. Referred Qualifications:
· Experience with printer setup and configuration
· Knowledge of user account management in Windows environments
· Previous internship or work experience in IT support