Tele-Consultant (Pharmacy)Công ty TNHH Zuellig Pharma Việt Nam

Job Purpose
The Customer Consultant promote and drive sales of selected products by calling to customers on behalf of the pharmaceutical company.
Job responsibility
Customer engagement
• Outbound calls (Proactive) - approaching & calling targeted customers on a scheduled basis to discuss the approved call script focusing on offering the products, reminding of their next inventory refill, providing program updates etc.
• Manage and ensure all order and complain received both by phone, email and other systems are processed to their respective systems correctly, completely, quickly and in accordance with applicable procedures.
• Handle customer feedback, including reporting of adverse event to client Pharmacovigilance team using the agreed template and following the protocols/standards.
• Collaborate with Call Center Agent when there's an order for entry process
• Ensure the achievement of business target (Sales, Call, distribution, light detailing, build relationships and Collection) in the assigned territory through high standard of service and processes
Administrative work
• Data validation and entry into the system (if needed)
• Monitor customer, updating status into the system
• Safe keeping of customer information.
• Internal Report generation - daily tracker, call summary