We're growing our team! We are looking for a Supervisor with strong leadership and people-management skills to oversee our team of 15+
Telesales Representatives (TSR) at our Vietnam office
If you enjoy managing people, have a keen eye for detail, and are ready to step into a leadership role, this opportunity is for you!
Monitor and control the quality of TSR team performance (random call monitoring, verifying customer confirmations)
Manage team leave requests, shift schedules, and attendance
Coach and develop the team to achieve performance targets
Handle escalated issues and customer complaints
Report team performance to management
Minimum 2 years of experience as a TSR /
Telesales / Call Center agent (prior supervisory or team lead experience is a strong plus)
Native Vietnamese speaker with good communication skills in English
Strong people-management, coaching, and problem-solving skills
Proficient in Microsoft Office (Excel, Word)
Strong leadership qualities, detail-oriented, able to work under pressure