2.1. Revenue Generation & Deal Closing (Core KPI - 60%)
• Manage an assigned portfolio of active students to consistently achieve and exceed monthly targets for renewals, early course upgrades, and referrals.
• Proactively identify upselling opportunities throughout the student journey, particularly during the critical M-2 window, to convert students into higher-value, long-term packages (120/240+ lessons).
• Apply consultative selling and effective closing techniques to address parents' concerns regarding pricing, foreign teacher compatibility, and students' learning progress.
• Leverage promotional campaigns, seasonal marketing initiatives, and official price adjustment periods to create urgency and accelerate deal closing.
• Proactively generate referral leads from satisfied parents with high NPS scores to expand the new business pipeline.
2.2. Academic Mentorship & Customer Success (40%)
• Monitor student attendance and lesson consumption, analyze periodic progress reports, and align learning objectives and expectations with parents.
• Provide proactive, personalized customer care to maintain high NPS scores and identify and resolve potential customer concerns within 24 hours.
• Build long-term, trust-based relationships with parents to strengthen customer loyalty and turn learners and their families into brand advocates for 51Talk.
• Collaborate closely with foreign teachers and academic support teams to develop effective, personalized learning pathways for students.
• Have a strong sales track record, preferably with evidence of achieving Top Sales rankings, winning sales awards, or consistently exceeding individual sales targets.
• Demonstrate excellent persuasion, negotiation, objection-handling, and deal-closing skills.
• Be resilient, accountable, and comfortable working in a target-driven environment.
3.2. Communication & Soft Skills
• Possess excellent Vietnamese communication and negotiation skills, and be able to communicate in English with foreign staff. Knowledge of Chinese is a plus.
• Demonstrate high emotional intelligence (EQ) and empathy, with the ability to build rapport and establish trust with parents quickly.
• Have strong customer relationship management and problem-solving skills.
• Hold a college degree or above; a background in education or business is an advantage.
• Prior knowledge of education or English-language learning is not required. Product knowledge and education-related skills can be developed through company training. Strong sales ability and a proven sales track record are the key priorities.
3.1. Sales Experience & Mindset
• Demonstrate a strong commercial mindset, high self-motivation, and a results-driven attitude, with a strong desire to maximize commission earnings and accelerate career growth.
• Have at least 1-2 years of proven sales or
telesales experience in any industry. Candidates with experience in EdTech or reputable English language centers (e.g., ILA, VUS, Apollo, EF) are preferred.
4.1. Compensation & Career Development
• Competitive Earnings: Attractive base salary depending on the candidate's qualifications and experience, plus uncapped performance-based commissions. High-performing consultants can earn VND 20,000,000-40,000,000+ per month.
• Merit-Based Career Progression: A transparent promotion pathway to Senior Consultant, Team Leader (TL), and
Sales Supervisor, based on performance rather than seniority.
• Executive Coaching: Direct mentorship from international directors in consultative selling, objection handling, and leadership development.
4.2. Insurance, Leave & Other Benefits
• Statutory Insurance: Social, health, and unemployment insurance (SHUI) in accordance with Vietnamese labor law.
• Paid Annual Leave: 12 days of annual leave, plus one additional day for each year of service.
• Annual Health Checkup: Comprehensive health checkups provided annually.
• Free English Lessons: 8 free one-on-one English lessons per month with foreign teachers.
• Company Equipment: Company-provided high-performance laptop and noise-cancelling headset.