Telesales & Student Success Consultant/Tư Vấn Kiêm Chăm Sóc Khách Hàng Thu Nhập 20- 35 Triệu

2.1. Revenue Generation & Deal Closing (Core KPI - 60%)
• Manage an assigned portfolio of active students to consistently achieve and exceed monthly targets for renewals, early course upgrades, and referrals.
• Proactively identify upselling opportunities throughout the student journey, particularly during the critical M-2 window, to convert students into higher-value, long-term packages (120/240+ lessons).
• Apply consultative selling and effective closing techniques to address parents' concerns regarding pricing, foreign teacher compatibility, and students' learning progress.
• Leverage promotional campaigns, seasonal marketing initiatives, and official price adjustment periods to create urgency and accelerate deal closing.
• Proactively generate referral leads from satisfied parents with high NPS scores to expand the new business pipeline.
2.2. Academic Mentorship & Customer Success (40%)
• Monitor student attendance and lesson consumption, analyze periodic progress reports, and align learning objectives and expectations with parents.
• Provide proactive, personalized customer care to maintain high NPS scores and identify and resolve potential customer concerns within 24 hours.
• Build long-term, trust-based relationships with parents to strengthen customer loyalty and turn learners and their families into brand advocates for 51Talk.
• Collaborate closely with foreign teachers and academic support teams to develop effective, personalized learning pathways for students.
• Have a strong sales track record, preferably with evidence of achieving Top Sales rankings, winning sales awards, or consistently exceeding individual sales targets.
• Demonstrate excellent persuasion, negotiation, objection-handling, and deal-closing skills.
• Be resilient, accountable, and comfortable working in a target-driven environment.
3.2. Communication & Soft Skills
• Possess excellent Vietnamese communication and negotiation skills, and be able to communicate in English with foreign staff. Knowledge of Chinese is a plus.
• Demonstrate high emotional intelligence (EQ) and empathy, with the ability to build rapport and establish trust with parents quickly.
• Have strong customer relationship management and problem-solving skills.
• Hold a college degree or above; a background in education or business is an advantage.
• Prior knowledge of education or English-language learning is not required. Product knowledge and education-related skills can be developed through company training. Strong sales ability and a proven sales track record are the key priorities.