tenant relations officer/ Executive

Working with the Management Team, the TR Staff may be assigned or required to carry out specific projects aimed at improving standards within the Crescent Mall, for example customer care, or standard of service of contractors, reviewing all centre facilities, equipment & furniture.
Directly liaise with the retailers within the Crescent Mall in the first instance, being their first point of contact for any issues the retailer would like to discuss, resolving or escalating as appropriate.
Assist in overseeing the customer service and mall commercialization aspects of Centre Management.
Perform "Walk around" every day to highlight any area which has an adverse effect on either the operation, or presentation of the Centre.
Liaising with both the Marketing Manager and Retailers and other parties regarding the booking & use of event space.
Review & address lease line and sight line infringements in addition to other breaches of lease by tenants where required. Ensure tenants are compliant with legal obligations, Tenant Handbook rules and regulations.
Working with the Operations Team, the TR Staff will be required to ensure the delivery of the highest standard of service from all contractors, including Cleaning, Maintenance, Security, M&E and Waste Disposal.
Assisting with rent collection and arrears control where required.
Assist with petty cash reconciliation where required.
Perform special projects and other responsibilities as assigned by TR Manager.