Tìm kiếm việc làm tại:

Lead the implementation and monitoring of hotel quality standards, brand standards and operational procedures.
Conduct regular quality audits and inspections across all hotel departments and identify areas requiring improvement.
Monitor guest feedback, satisfaction scores, online reviews and service recovery trends to identify opportunities for improvement.
Work closely with department heads to develop and implement corrective and preventive action plans.
Track quality improvement initiatives and ensure agreed actions are completed within the required timeline.
Support departments in establishing and maintaining effective SOPs, checklists and quality control processes.
Analyze quality-related data and prepare regular reports and recommendations for the General Manager and Executive Committee.
Coordinate internal quality assessments, brand audits and other relevant inspections.
Facilitate quality and service excellence training and awareness programs for colleagues.
Promote a strong culture of guest-centric service, operational excellence and continuous improvement.
Ensure compliance with IHG brand standards, hotel policies, health and safety requirements and applicable regulations.
Work collaboratively with Operations, People & Culture and other departments to improve overall guest and colleague experience.
Support pre-opening quality readiness, including SOP implementation, operational testing, mock audits and readiness assessments.
Perform other duties and responsibilities as assigned by the General Manager.