Tour Guide

Posting Details
Position Information
RHS Job Title Tour Guide Job Description
Pay Rate:
$15/hr
Work Location:
MSU Union Various On-Campus Locations
Job Description The MSU Tour Guide team leads prospective students, admitted students and their support systems, as well as campus visitors and alumni on tours of Michigan State University's campus. MSU Tour Guides provide insight into the college experience, showcase our beautiful campus and its history, reconnect alumni with campus, and share their unique Spartan Stories on every tour.
Tour Guides are expected to be friendly, knowledgeable, and passionate about MSU. Tour Guides take pride in delivering an outstanding Spartan experience to their guests.
Interviews will take place between 12 p.m. and 5 p.m. on November 2, and 9 a.m. to 5 p.m. from November 3 to November 5. Candidates will be expected to schedule a 30-minute interview slot in which they will answer behavioral based questions as well as delivering a 3-5 minute passion presentation in order to be considered for the position. Hiring decisions will be sent out on Friday, November 6.
Candidates offered a position will be required to complete their employment with work verification documents. All documents must be ORIGINAL; no photocopies are accepted. And if they are not on hand at the time of application, it is recommended to develop a plan to get them in hand ASAP.
A list of acceptable documents can be found at [protected info] .
If you are a US citizen, you can use either one item from List A (passport) OR one item from List B AND one item from List C. After the completion of the hire, new Tour Guides will be expected to attend a paid training program (TG101) for the first six weeks of the 2027 Spring Semester, with a plan to complete the program prior to the end of February.
Please note that the employment offer is conditional based on the passing grade and approved graduation of the "TG101" training program. New Tour Guides will be expected to work their first solo shifts prior to April 1. Tours will take place seven days a week, with the highest need generally being 10a-12p and 1p-3p. Tour Guides can work up to 29 hours (domestic students) or 19 hours (international students) total, per week, across all MSU positions.
Employment Expectations
Respect in interactions with guests, colleagues, and supervisors from all backgrounds and identities
Work a minimum of one tour every pay period (bi-weekly)
Be comfortable leading tour programming out of the MSU Union
Attend all training sessions including All-Staff Monthly Meetings, Semester Trainings, and any supplemental All-Staff training sessions
Tour Guides will be expected to work Move-in/Fall Welcome shifts prior to the start of the Fall semester, the Alumni Distinguished Scholarship program January 29 and February 5, as well as Admitted Student Day April 10
Check and respond to MSU Tours emails and review D2L notifications and updates on a regular basis
Active participation in program offerings to facilitate personal and professional growth.
Learning Outcomes
As an MSU Tour Guide, you will be able to:
Develop professional excellence
Strengthen interpersonal communication skills
Support an expansive population of students
Gain a deeper understanding of MSU Resources and Departments
Successfully work both independently and collaboratively
Confidently respond to challenges, transitions, and new situations
Identify personal strengths and areas of growth
Required Qualifications
Current enrollment as an undergraduate student at MSU with good academic standing
Commitment to respectful and professional interactions with students, staff, and guests from a wide range of backgrounds and experiences
Outstanding customer service
Excellent written and verbal communication skills, with an emphasis on public speaking
Ability to conduct campus tours of up to 2 miles in length in all-weather within prescribed time limits either through walking or by use of a personal mobility aid via campus sidewalks (typically between 60 and 90 minutes depending on the route).
Preferred Qualifications
Excellent decision making and problem-solving abilities
Appreciation for teamwork and cooperation
Demonstrated leadership potential
Prior campus housing experience
Graduation date no earlier than Spring 2027 (additional preference will be given to candidates who can retain employment through Fall 2027)
Involvement in MSU's campus community
Knowledge of MSU's buildings, history, and resources
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Physical Demands
Must be able to conduct campus tours of up to 2 miles in length in all-weather within prescribed time limits either through walking or by use of a personal mobility aid via campus sidewalks (typically between 60 and 90 minutes depending on the route).
Work Hours
Tours are offered seven days a week and at a wide variety of times to accommodate different time zones. Scheduling is flexible around class and academic commitments.
Work Location Outreach (Loc)
Posting Detail Information
Posting Number 20155623P Open Date 10/04/2026 Close Date 10/20/2026 Open Until Filled No Special Instructions for Applicant Applicant Availability Form
Supplemental Questions
Required fields are indicated with an asterisk (*).
* What does being a Spartan mean to you? (250 words or less) (Open Ended Question)
* MSU Tour Guides share their Spartan experience with guests interested in learning about the university. How have your previous experiences prepared you to be a Tour Guide? (250 words or less) (Open Ended Question)
* Have you previously lived on campus? If yes, where and for how long? (Open Ended Question)
* When is your expected graduation date? (Semester and Year) (Open Ended Question)
* Are you currently employed by MSU?
Yes
No
* Have you ever been disciplined within the University Judicial/Legal system? If yes, please explain. (Open Ended Question)
* Campus tour guides are often responsible for guests' first impression of MSU. What skills, behaviors, and practices do you have that will support a positive impression? How do these choices demonstrate the values and mission of Michigan State University and provide a welcoming and supportive environment? (250 words or less) (Open Ended Question)
Documents Needed To Apply
Required Documents
Optional Documents
Resume
Cover Letter