[ TPHCM - HO ] CHUYÊN VIÊN DỊCH VỤ KHÁCH HÀNG - CUSTOMER EXPERIENCECÔNG TY TÀI CHÍNH TRÁCH NHIỆM HỮU HẠN MỘT THÀNH VIÊN SHINHAN VIỆT NAM
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Quản trị kinh doanh, Đầu tư, Tư vấn/ Chăm sóc khách hàng, Kinh doanh, Giao Dịch Khách Hàng, Dịch vụ
Thu nhập: Cạnh tranh
Hình thức: Toàn thời gian
Ngày đăng: 30/09/2024
Hạn nộp: 29/10/2024
Mô tả công việc
Mô tả Công việc
Customer Interaction and issue resolution: Engage with frontline through various channels to address inquiries and concerns ly. Resolve customer issues effectively, ensuring a positive resolution.
Feedback Analysis: Collect and analyze customer feedback, identifying trends and areas for improvement. Collaborate with relevant Dept. to implement changes based on feedback.
NPS Monitoring: Categorize and analyze NPS feedback to understand detractors, passives, and promoters.
Detractor Outreach: Proactively reach out to NPS detractors to understand their concerns and reasons for dissatisfaction. Work towards finding solutions and addressing issues to convert detractors into satisfied customers.
Process Improvement: Identify bottlenecks and pain points in customer interactions. Collaborate with internal departments to streamline processes and enhance the overall customer experience.
Customer Education: Provide guidance and education to customers on product features, services, and self-help options.
Cross-Functional Collaboration: Work closely with other departments (such as product development, BU, and sales) to share customer insights and ensure a cohesive customer experience.
Performance Reporting: Prepare regular reports on customer satisfaction metrics, Branches KPI. Present findings to management, outlining actionable steps for continuous improvement.
Training and Development: Stay informed about best practices and customer service trends. Participate in training sessions to enhance skills and knowledge related to customer experience.
Customer Interaction and issue resolution: Engage with frontline through various channels to address inquiries and concerns ly. Resolve customer issues effectively, ensuring a positive resolution.
Feedback Analysis: Collect and analyze customer feedback, identifying trends and areas for improvement. Collaborate with relevant Dept. to implement changes based on feedback.
NPS Monitoring: Categorize and analyze NPS feedback to understand detractors, passives, and promoters.
Detractor Outreach: Proactively reach out to NPS detractors to understand their concerns and reasons for dissatisfaction. Work towards finding solutions and addressing issues to convert detractors into satisfied customers.
Process Improvement: Identify bottlenecks and pain points in customer interactions. Collaborate with internal departments to streamline processes and enhance the overall customer experience.
Customer Education: Provide guidance and education to customers on product features, services, and self-help options.
Cross-Functional Collaboration: Work closely with other departments (such as product development, BU, and sales) to share customer insights and ensure a cohesive customer experience.
Performance Reporting: Prepare regular reports on customer satisfaction metrics, Branches KPI. Present findings to management, outlining actionable steps for continuous improvement.
Training and Development: Stay informed about best practices and customer service trends. Participate in training sessions to enhance skills and knowledge related to customer experience.
Customer Interaction and issue resolution: Engage with frontline through various channels to address inquiries and concerns ly. Resolve customer issues effectively, ensuring a positive resolution.
Feedback Analysis: Collect and analyze customer feedback, identifying trends and areas for improvement. Collaborate with relevant Dept. to implement changes based on feedback.
NPS Monitoring: Categorize and analyze NPS feedback to understand detractors, passives, and promoters.
Detractor Outreach: Proactively reach out to NPS detractors to understand their concerns and reasons for dissatisfaction. Work towards finding solutions and addressing issues to convert detractors into satisfied customers.
Process Improvement: Identify bottlenecks and pain points in customer interactions. Collaborate with internal departments to streamline processes and enhance the overall customer experience.
Customer Education: Provide guidance and education to customers on product features, services, and self-help options.
Cross-Functional Collaboration: Work closely with other departments (such as product development, BU, and sales) to share customer insights and ensure a cohesive customer experience.
Performance Reporting: Prepare regular reports on customer satisfaction metrics, Branches KPI. Present findings to management, outlining actionable steps for continuous improvement.
Training and Development: Stay informed about best practices and customer service trends. Participate in training sessions to enhance skills and knowledge related to customer experience.
Customer Interaction and issue resolution: Engage with frontline through various channels to address inquiries and concerns ly. Resolve customer issues effectively, ensuring a positive resolution.
Feedback Analysis: Collect and analyze customer feedback, identifying trends and areas for improvement. Collaborate with relevant Dept. to implement changes based on feedback.
NPS Monitoring: Categorize and analyze NPS feedback to understand detractors, passives, and promoters.
Detractor Outreach: Proactively reach out to NPS detractors to understand their concerns and reasons for dissatisfaction. Work towards finding solutions and addressing issues to convert detractors into satisfied customers.
Process Improvement: Identify bottlenecks and pain points in customer interactions. Collaborate with internal departments to streamline processes and enhance the overall customer experience.
Customer Education: Provide guidance and education to customers on product features, services, and self-help options.
Cross-Functional Collaboration: Work closely with other departments (such as product development, BU, and sales) to share customer insights and ensure a cohesive customer experience.
Performance Reporting: Prepare regular reports on customer satisfaction metrics, Branches KPI. Present findings to management, outlining actionable steps for continuous improvement.
Training and Development: Stay informed about best practices and customer service trends. Participate in training sessions to enhance skills and knowledge related to customer experience.
Yêu cầu
Yêu Cầu Công Việc
Qualifications:
- Graduated from University of Banking/ Economics/ Trade or Business Analysis
- Diploma, Certificate related to CS, CX or Customer Communication is a plus
Experience:
- At least 2 years of experience in banking/finance industries
- Previous role in sale/ CS is an advantage
- Experience with Customer Relationship Management (CRM) Platform
- Ability to do data analysis and reporting.
Skills:
- Excellent interpersonal and customer service skills
- Proficiency in MS Office and data review
- Strong communication and negotiation skills
- Effective presentation and information sharing skills
- Good communication in English & Vietnamese
Qualifications:
- Graduated from University of Banking/ Economics/ Trade or Business Analysis
- Diploma, Certificate related to CS, CX or Customer Communication is a plus
Experience:
- At least 2 years of experience in banking/finance industries
- Previous role in sale/ CS is an advantage
- Experience with Customer Relationship Management (CRM) Platform
- Ability to do data analysis and reporting.
Skills:
- Excellent interpersonal and customer service skills
- Proficiency in MS Office and data review
- Strong communication and negotiation skills
- Effective presentation and information sharing skills
- Good communication in English & Vietnamese
Quyền lợi
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
CLB thể thao
Du Lịch
Phụ cấp
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
CLB thể thao
Thông tin khác
Bằng cấp:
Đại học
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Đại học
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Giới thiệu công ty
CÔNG TY TÀI CHÍNH TRÁCH NHIỆM HỮU HẠN MỘT THÀNH VIÊN SHINHAN VIỆT NAM việc làm
Tầng 17 và Tầng 23, Tòa nhà Trung tâm Thương mại Sài Gòn, Số 37, Đường Tôn Đức Thắng, Phường Bến Nghé, Quận 1, Thành phố Hồ Chí Minh, Việt Nam
Quy mô: Từ 5000 - 10000 nhân viên
Việc làm tương tự
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Chuyên Viên Tư Vấn Căn Hộ - Quận 1 (Lương lũy tiến đến 18 Triệu + Hoa Hồng)
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Lương cơ bản 6.000.000 - 18.000.000 + % Hoa Hồng + Thưởng
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Vị trí [ TPHCM - HO ] CHUYÊN VIÊN DỊCH VỤ KHÁCH HÀNG - CUSTOMER EXPERIENCE do công ty CÔNG TY TÀI CHÍNH TRÁCH NHIỆM HỮU HẠN MỘT THÀNH VIÊN SHINHAN VIỆT NAM tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Cạnh tranh, tìm thêm việc làm về [ TPHCM - HO ] CHUYÊN VIÊN DỊCH VỤ KHÁCH HÀNG - CUSTOMER EXPERIENCE hoặc công ty CÔNG TY TÀI CHÍNH TRÁCH NHIỆM HỮU HẠN MỘT THÀNH VIÊN SHINHAN VIỆT NAM ở các link phía trên
Giới thiệu công ty
CÔNG TY TÀI CHÍNH TRÁCH NHIỆM HỮU HẠN MỘT THÀNH VIÊN SHINHAN VIỆT NAM việc làm
Tầng 17 và Tầng 23, Tòa nhà Trung tâm Thương mại Sài Gòn, Số 37, Đường Tôn Đức Thắng, Phường Bến Nghé, Quận 1, Thành phố Hồ Chí Minh, Việt Nam
Quy mô: Từ 5000 - 10000 nhân viên