Mô tả công việc
- Deliver onboarding and re
fresher training for new and existing agents (product, process, system, soft skills).
- Develop, update, and maintain training materials, SOPs, guides, assessments, and knowledge base content.
- Identify training needs based on QA/OPS feedback, performance data, and error trends.
- Conduct post-training evaluations to measure knowledge retention and improvement.
- Coordinate with QA/Team Leads/Operations to align standards, updates, and communication.
- Support new features, scope changes, and business/process updates through training sessions.
- Handle additional training tasks as assigned to support operational and quality goals.
Yêu cầu
- 1 years of experience training, coaching, mentoring, or supervisory experience in a contact center.
- Experience in E-Commerce, Technology is a plus.
- Strong communication skills: presentation, facilitation, coaching, and feedback delivery.
- Proven ability to train large groups and handle fast-paced operational changes.
- Experience collaborating with QA/OPS to improve performance & quality
- Strong MS Office/Google Workspace skills (Slides, Excel, Word, Sheets).
- Solid English communication skills (written + verbal).
- Strong organization, time management, prioritization, and multitasking.
- Ability to analyze performance trends and translate insights into training actions.
Quyền lợi
13th month salary, Birthday party, Town Hall, Employee engagement activities.
Insurances per Vietnamese Labor Law.
Periodical bonus: twice/year.
Promotion opportunities, salary increase once/year.
Thông tin khác
Loại công việc
Nhân viên toàn thời gian
Cấp bậc
Nhân viên
Học vấn
Cao đẳng
Kinh nghiệm
1 - 2 năm kinh nghiệm
Giới tính
Bất kỳ
Ngành nghề
Dịch vụ khách hàng
,
Giáo dục / Đào tạo / Thư viện
,
Bán hàng / Kinh doanh
Thông tin chung
- Thu nhập: 14 triệu - 16 triệu
Nơi làm việc
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 20/06/2026
