Training Manager - Crocs (HO - 000269_SHO-CRO-149-188-138-1)

Mô tả Công việc
Responsible for all technical and customer service training for employees at store level.
Areas of Responsibility
· Monitor and evaluate training programs, processes and workflows for quality and effectiveness; make recommendations for improvement.
· Manage training schedules, coordinate class starts at multiple locations, and manage training equipment and materials.
· Design and prepare educational aids and materials.
· Oversee technical training implementation.
· Assess instructional effectiveness and summarize evaluation reports determining the impact of training and how it affects KPIs.
· Partner with Brand Managers and other stakeholder regarding instructional design.
· Maintain updated curriculum database and training records.
· Conduct regular evaluations to identify areas for improvement in program offerings.