Training Manager

• Develop & implement product knowledge training plans for the sales team in all channels on a monthly, quarterly basis or when there is a specific unexpected request
• Under instruction from BOD and based on the budget plan and/or monthly, quarterly, yearly target of company, based on the data, understand current problems and consider the solution, and do improvement for the sales activities on Sales team.
• Make a yearly training plan with BOD, to confirm and understand the actual sales situation in each area and understand problems, difficulties, challenges ... for our sales team in order to make the solution.
• Coordinate with HRBP and other departments to develop programs and be responsible for organizing and implementing training plans for skills, expertise, knowledge ... to develop and improve the capacity of all employees in the corporation
• Monitor, implement & manage the Customer Complaint Response Management Cycle about the company's products through the Consulting Hotline and coordination of activities with related departments (Brand, R&D, Sales, HR,...).
• Develop and build a system of teaching materials (teaching content, activities that will take place, training methods, testing tools, effective evaluation, ...).
• Directly teach training courses on product and technical knowledge to the following subjects: sales staff and related departments within the company (if any).
• Consulting and answering questions about products and techniques for customers via phone, internet, or in person.
• Coordinate with the brand to train seasonal staff and coordinate to organize the brand's marketing events.
• Plan and implement internal company events
• Other tasks instructed by Line Manager