Training Manager

Main Roles & Responsibilities:
- Develop and deliver training programs on operational skills for company employees and franchised store owners.
- Plan and conduct training sessions based on the company's Standard Operating Procedures (SOPs).
- Build training materials, curricula, and operation manuals that align with staff levels and store development needs.
- Coordinate with cross-functional departments to develop, update, and verify SOPs and operating manuals before rollout to fast food, service, and supply chain teams.
- Monitor, evaluate, and continuously improve training quality to ensure employees meet operational standards; plan periodic training to enhance competency.
- Train, support, and develop the internal training team to optimize training resources.
- Conduct training on food hygiene and safety in accordance with regulations.
- Manage and control training costs effectively.
- Propose improvements and solutions to enhance training programs based on business needs.
- Prepare monthly training reports for the Training Manager and Board of Directors.
- Perform other tasks as assigned.