Training SpecialistCHI NHÁNH CÔNG TY TNHH TRANSCOSMOS VIỆT NAM

Mô tả Công việc
Create training content and training reports.
Provide the product, process training to newbie agents and refresh training to existing agents.
Make a training plan and assessment for newbie agents.
Ensure the training qualification and training passing rate.
Manage attrition rate during new hire training period
Coordinate with Team Lead and QA on training/coaching plan on requirement.
Update training materials and ensure agents well trained updated knowledge and information.
Create training content and training reports.
Provide the product, process training to newbie agents and refresh training to existing agents.
Make a training plan and assessment for newbie agents.
Ensure the training qualification and training passing rate.
Manage attrition rate during new hire training period
Coordinate with Team Lead and QA on training/coaching plan on requirement.
Update training materials and ensure agents well trained updated knowledge and information.