Travel Consultant (Direct Sales)

CÔNG TY CỔ PHẦN DU LỊCH EXOTISSIMO VIỆT NAM

Hết hạn: 30/04/2023

Chi tiết công việc
Giới thiệu công ty

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Responsibilities

Sale tasks:

Diagnose travelers' demands and budget in order to offer suitable advices to travelers on travel products & service
Use sales techniques and knowledge to promote the company products & services
Follow up with clients about travel plans and make adjustments as needed, including coordinating with the client's point of contact as the event approaches
Make alternative arrangements if changes arise before or during the trip
Maintain minimum margin for each quotation while ensuring competitive fare among competitors
Follow up payment of travelers and overdue before the trip starts
Provide any and all relevant and useful information, brochures and publications (guides, local customs, maps, regulations, events) to travelers
Reach department's revenue and profit targets
Seek for new clients in order to expand the company's clientele
Attend conferences, workshops, business trips and/or other projects as required by department's manager in order to get updates of the tourism & market trends.

Operation tasks:

Organize travels from beginning to end by making services reservation with the local/international vendors
Negotiate with vendors to obtain good deals and to maintain targeted margin of each quotation when necessary
Work closely with the internal Operation team (if necessary) to book minor local services such as tour guide, meals, local homestay, etc...
Reconfirm all services reservation with vendors before the trip starts
Handle unforeseen problems and complaints and determine eligibility for money refund in certain cases
Work closely with the internal Accounting team each month to input costs & sales figure correctly on the quoting system; to follow monthly statement with business clients and to follow up VAT invoice issuance (when needed)
Preserve financial statements and documents.

Customer care and other tasks:

Maintain relationships with travelers and key person (business clients)
Follow up travelers' feedback after their trip and report to the team leader (both good and bad feedback).

Qualifications

College or Bachelor degree in Hospitality, Travel, Tourism, Business or relevant field
Proven minimum 1 year working experience as a Travel Consultant / Sales person in Hospitality Industry (Candidates with personal travel experience/working experience with direct consumers will be more preferred)
Proficiency in English (a must); knowledge of additional European languages is an advantage (not compulsory)
Exemplary sales skills and customer oriented approach
Well versed in various segments of travel is an advantage (Direct inbound/domestic/international, business/holidays, group/individual etc)
Ability to present, persuade and communicate effectively
Risk management skills. Demonstrable ability to handle crises
Good use of Microsoft Office (Excel; Word; Presentation; etc)
Interest and/or experience in the travel industry
Understanding of sustainability and responsible tourism is a plus.

Skills

Quick and active learning person with good critical thinking
Have a great team-work spirit
Well organized and well time-managed
Creativity and self-learning are also preferable personalities
Can work under pressure of sales target and KPIs
Be able to suggest improved ways of working to positively impact people's life and the environment.

Benefits:

Work in a friendly working environment and good team building activities
18 days of annual leave and can be carried to the next year
Parking fee support
Health insurance and accident insurance since signing the first labor contract
Other benefits according to the festive seasons will be shared at the interview
Flexible working style, can work from home or at the office
Participate in all online training programs of the whole EXO Group
Priority pricing policies for family's trips
13th month salary up to the business performance of each year.

Note:

As an equal opportunity employer, if you have a passion for travel, believe that travel can be a real force for good in the world, and have skills that can help us achieve our mission, we would love to hear from you.

Interested candidates are invited to send your CVs with a covering letter in English to HR department at [email protected]

Thank you.

And if you are searching for any global vacancies:

Please send CV to [email protected] including cover letter.

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Thông tin chung

Ngày hết hạn: 30/04/2023
Mức lương: Thỏa thuận

Giới thiệu công ty Xem trang công ty

EXO Travel is a premium Destination Management Company (DMC) providing bespoke travel solutions for tour operators and travel agencies across a growing portfolio of destinations. Since 1993, we have been crafting distinctive, authentic travel experiences that expand horizons and deliver lasting, positive impacts.

We are a purpose-driving company and, if you are successful in your application, you will find that working at EXO is more than just a job. As a member of the EXO family, you will play an important part in our mission to expand horizons and create meaningful positive impacts in the destinations we operate in. Furthermore, we offer in-house training courses, exciting growth opportunities, great benefits and a supportive team culture.

Đây là công ty du lịch nước ngoài được sở hữu giấy phép kinh doanh đầu tiên tại Việt Nam. Hiện nay, công ty đã mở rộng thêm rất nhiều chi nhánh ở Đông Nam Á và Trung Quốc. Với đội ngũ nhân viên giàu kinh nghiệm, dịch vụ khách hàng chất lượng, Exotissimo vẫn đang trở thành một trong những đơn vị được nhiều khách hàng tin tưởng lựa chọn.

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