Travel Industry - Customer Service Executive (Work from Home)

Responsibilities :
Handling pre-online, post-online booking enquiries, other general enquiries, escalation support & booking amendment/cancellation through various channels.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
To exceed customers' expectations in terms of customer service & accurate information.
Work in a team to achieve the required KPI elements and SLA.
Requirements :
Required language(s)
: Vietnamese and English
Full Training Program will be provided for new hires even fresh graduates who are interested to start their career - This is Travel industry project.
It is work from home job that company will be provide laptop&Headset for working.
This is
Day Shift Work - Between 6 AM to 10 PM (5 days a week)
Each Shift consists of
10 working hours included 1 hour Meal break with 40 minutes break