Travel Operations Executive (Client Assignment)

Acclime Vietnam is supporting our client in recruiting a Travel Operations Executive to join their team. The
Travel Operations Executive supports the smooth daily operation of confirmed travel bookings, including supplier
coordination, guide assignment support, reconfirmations, travel documentation, on-tour follow-up, and
operational issue handling. This role is suitable for a practical, detail-oriented travel operations professional
who enjoys making sure tours run smoothly and clients are well looked after on the ground.
Our client is a travel company specializing in tourism services, VIP airport fast-track assistance, and guided
tours, with its headquarters located in Bangkok, Thailand, serving customers across many countries.
1/ Key Responsibilities:
• Support the operation of confirmed travel files.
• Coordinate with guides, transport suppliers, hotels, restaurants, activity providers, boats, and other
service suppliers.
• Reconfirm services before guest arrival and during tour operation.
• Prepare and check operational documents, guide notes, service vouchers, and internal file
information.
• Support guide assignment and guide briefing under the direction of the Operations Supervisor.
• Monitor operational deadlines and service confirmations.
• Follow up with suppliers to ensure services are ready and correctly arranged.
• Assist with client special requests, dietary requirements, timing changes, and operational updates.
• Communicate operational changes clearly to internal teams and suppliers.
• Support on-tour troubleshooting and escalation of urgent issues.
• Record operational incidents, complaints, supplier issues, and service feedback.
• Coordinate with Sales/Reservations for filing handover and missing information.
• Support payment documentation and supplier confirmation records where required.
• Help maintain smooth, accurate, and professional operations across Vietnam programs.