Trợ Lý Dự Án (Tiếng Anh + Tiếng Trung)

Act as the client liaison, understanding and communicating project requirements to ensure clear
communication and alignment between the client and team members.
Lead, manage & develop a team, helping them to achieve their full potential and maintain high
standards and quality of work.
Cooperate with the implementation of project delivery, monitor team service quality and efficiency,
and promote the achievement of KPI.
Highly sensitive to customer complaints, able to anticipate and properly handle unexpected
situations.
Organize performance coaching for staff in the team, implementing performance to excellence and
controlling staff turnover.
Control Team roster to be efficient and work with QAs/Trainers to gather feedback regarding
productivity and quality problems for service improvement.