Trưởng Bộ phận lễ tân - Front Office Manager

- Make sure that all Front Office Department follow up resort standard and procedures to ensure optimum occupancy and average room rate for the purpose of maximising revenue
- Follow standards to ensure furnishing facilities and equipment are clean, in good repair and wel maintained
- Ensure all staff to understand resort products, services, and promotion program
- Deal with all customers' complaints
- Cooperate with House Keeping Department to build cleaning schedule of rooms
- Ensure the strict management of key keeping
- Monitor all receptionists to implement regulation to ensure good looking and working manner
- Manage training and development of the staff according to the procedures