Trưởng Nhóm Bán Hàng - Thu Ngân

Operations management
- Supervise Supervisor(s) and General Staff to ensure:
• Merchandise is fully replenished, in good conditions & quality.
• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
• Changing price label (if neccessary) is completed before store opens.
- Verify and approve inventory orders raised by Supervisor(s).
- Plan manpower, prepare and attend monthly & bi-annually Stock Take as scheduled.
- Plan, assign duties for Supervisor(s) and General Staff to make necessary preparation for Membership Day and Public Holidays.
- Control daily production plan for Delica & bakery made by GL
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
• Sales floor is kept clean & tidy
• All backrooms are locked in good conditions
• POP execution is carried out properly
• Fire safety procedure is carried out properly
- Maintain FSH as the company rules
- Check and verify variances in stock & sales figures after Stock Take and make report to Store Manager.
- Execute store opening & closing as directed by Store Manager.
Manpower management
- Plan Monthly Department 's duty roster and manpower schedule.
- Ensure sufficient manpower during business in ad-hoc situations.
- Monitor Group leader(s), General Staff and Promoter's attendance and attire.
- Approve duty roster, shift plan raised by Supervisor(s).
- Be responsible for Group leader(s) and General Staff's performance.
- Take part in recruitment & selection activities for Division's staffing.
- Motivate, training and develop staff in order to encourage their professional development.
- Identify potential staff for succession planning purposes.
- Build and promote team work spirit.
Sale and profit management
- Daily briefing Group leader(s) on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.
- Breakdown the sales target given by Store Manager to each Group leader and take responsibilities for sales target achievement of the division.
- Overall plan and supervise the execution of promotion schemes.
- Observe/gather information/suggestion from Group leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/ improvement in merchandise assortment, quality and quantity.
- Gather and consolidate all periodical reports from Group leader(s) about top sales, promotion sales results, market survey/ competitor survey and submit to Store Manager.
Cashier management
- Change cash and distribute to cashier counters.
- Ensure cash register equipment (audit roll, thermal roll, printer ink cartridge) and all type of nylon bags available and adequate for daily operation.
- Ensure cash registers & credit card terminals are in good conditions.
- Ensure the hangers, hard tags and left-over items timely collected by department staff.
- Remove unnecessary goods at inactive cashier counter.
- Check all cashier counters to avoid long queue especially in peak hours or weekend.
- Random spot check at cashier counter to avoid any fraud.
- Make day and night shift handover.
Customer service
- Provide good customer services to encourage "plus selling". Be polite and listen alternatively to customer needs.
- Handle customer complaint and give the best solution for customer satisfaction
- Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/ exchanges, etc.
Rules and Regulations
- Follow all working procedures, the company's policies, rules and regulations.
- Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations.
Other tasks
- Be on duty and act as Store Manager when as Store Manager not present at work
- Other tasks or responsibilities as assigned by direct Store Manager.
- Open & close store