Trưởng Nhóm Quầy Bánh Mì (Bakery Group Leader)

1. Operations management
Supervise & support to General Staff to ensure:
Merchandise is fully replenished, in good conditions & quality
All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally
Changing price label (if necessary) is completed before store opens.
Check and verify inventory orders raised by Staff(s).
Plan manpower, prepare and attend monthly & bi-annually Stock Take as scheduled.
Plan, assign duties for General Staff to make necessary preparation for Membership Day and Public Holidays
Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
Sales floor is kept clean & tidy
All backrooms are locked in good conditions
POP execution is carried out properly
Fire safety procedure is carried out properly
Maintain FSH as the company rules
Check and verify variances in stock & sales figures after Stock Take and make report to Sales Leader.
Execute store opening & closing as directed by Division Leader.
2. Manpower management
Plan and prepare duty roster, shift plan and assign subordinates on duty.
Ensure sufficient manpower during business in ad-hoc situations.
Ensure General Staff attendance and attire.
Be responsible for General Staff's performance.
Identify and reduce unnecessary tasks to increase staff productivity.
Regularly train and motivate subordinates in daily work.
Identify potential staff for succession planning purposes.
3. Sale and profit management
Make sure that merchandise is fully replenished, in good conditions, quality and follow schematic plan or supervisor plan
Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
Price check and price change (label) in necessary are completed before opening store.
Monthly stock takes follow company regulation.
Co-ordinate with Suppliers to execute promotion schemes.
Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept.
Keep records of purchase orders, sales. Report periodically about top sales, promotional sales results, market survey/competitor survey.
4. Customer service
Provide good customer services to encourage "plus selling". Be polite and listen alternatively to customer needs.
Handle customer complaint and give the best solution for customer satisfaction
Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc...