Trưởng Phòng Tư Vấn Du Học (Study Abroad Department Manager)

Overview of Position
Point Avenue is a private education technology company that is headquartered in Hanoi, Vietnam and provides K-12 after-school educational services across Southeast Asia. We are leaders in English language teaching, competitive debating, test preparation, and admissions consulting.
As our Study Abroad Department Manager, you will be responsible for strategizing for, leading, and managing our team of admissions consultants. Our college counselors aspire to not only help our students gain admissions into their top school choice but also to help develop them into future leaders in their areas of interest. You will formulate strategy, manage people, develop academic curriculum, emplace systems and processes, and set culture. You will also collaborate with sales and marketing to expand our brand presence and influence. To be successful in this role, you must be a thoughtful leader and a confident decision-maker, helping our people grow and perform, while ensuring the success of our academic and business operations.
Responsibilities and Duties
1) Academic
- Oversees quality assurance of all academic and mentorship programs
- Ensures all curricula and student meeting plans are current and ready; all Education and Operations Consultants are properly trained to consult to standard; and all student reports, parent-teacher conferences, and other admin tasks are completed to standard
- Supervises the timely planning, coordination, and execution of application seasons and campaigns
- Coordinates, leads and oversees the R&D of new curricula to support both Senior and Non-Senior student development in Vietnam and Thailand branches
2) Operations
- Responsible for the daily operations of all team members within Department
- Coaches and mentors Education Consultants to develop and implement strategies and plans to help students (clients) meet their educational goals
- Collects and analyzes customer feedback to improve the quality of our academic programs and customer service
- Coordinates with Marketing to provide localized marketing support and generate student leads
3) Administrative
- Creates and implements systems and processes to ensure priorities of work are being completed to standard
- Ensures Department is resourced and staffed to execute all required operations
- Oversees talent development and management of team members as well as coordinates with HR in identifying and forecasting future staffing needs, and ensures on team members' well-being, to include compensation and benefits, leave, etc.
- Enforces all company standards and policies
4) Consulting and Branding:
- Provides sales support by meeting with and helping close customer leads
- Works by, with, and through Centers to implement Study Abroad Consulting programs to a high-level standard
- Consults up to six (06) active student cases