Trưởng quầy Dịch vụ khách hàng

Mô tả Công việc
1. CS activities
- Monitor money, all kind of voucher, promotional goods, promotion gift to make sure they are used properly and for right purposes.
- Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.
- Oversee the resolution of any arising issues regarding locker electronic, VAT invoices and customer point scheme.
- Daily monitor and ensure all working tools and equipment of the section are adequate and in good conditions.
- Manage the operation of department and guide employees on the process and steps of using the systems in the company
- Resolve customers' complaints raised by subordinates.
- Monitor all kinds of section's reports.
2. Manpower management
- Plan Monthly Division's duty roster and manpower schedule.
- Ensure sufficient manpower during business in ad-hoc situations.
- Monitor Group Leader(s), General Staff's attendance and attire.
- Approve duty roster, shift plan raised by Group Leader(s).
- Be responsible for Group Leader(s) and General Staff's performance.
- Take part in recruitment & selection activities for Division's staffing.
- Motivate, training and develop staff in order to encourage their professional development.
- Identify potential staff for succession planning purposes.
- Build and promote team work spirit.
3. Rules and Regulations
- Follow all working procedures, the company's policies, rules and regulations.
- Check, monitor, remind and guide Group Leader(s), General Staff to follow the rules and regulations.
4. Other duties
- Opening & closing Store.
- Be on duty and act as Line Manager's roles when Line Manager's not present at work (i.e. is on leave or on business trip).
- Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.