tuyển dụng Customer Service Officer, outbound & export (01 year temporary contractor - based in hai phong) tại hải phòng

*** Key Job Responsibilities:
- External customer service - Hai Phong Area
• Receive and handling customer complaints (internal and external) including receipt of customer complaints, pursue internal investigation and solution proposal of SC team, reply to customers, complaint filing and statistics for Logistics Supervisor's reporting in OEMBR
• Process customer orders coming to Hai Phong plant: inventory check and transport arrangement communication with customers, credit check coordination with finance, transport arrangement with vendor.
- Export customer service - GMP/Oversea marine and Opcos
• Transport and clearance arrangement: work with local vendor(s) on transport/delivery arrangement and custom clearance to propose the most cost-effective and efficient solution to customers. Communicate with Opcos customers to secure the OTIF service for received orders.
• Coordinate with Opcos and GMP customers to obtain the monthly rolling forecast by SKUs and feed it to SC planner for material and production planning.
• Process Interco orders (GMP, export orders to Opcos) from order receipt, inventory check, delivery communication with Opcos customers, transport/custom clearance arrangement for the delivery, problem-solving communication with Opcos and other Vietnam SC teams.
- Transport and forwarding service payment
• Make payment request for all transportation services and product import/purchase (GMP & Exporting) as guided by P2P process.
• Make sure sufficient documentation and filing of related documents for future external/internal audits.
- Logistics Operation reporting
• Participate the monthly physical stock-take (with participation of WH Keeper; security guards and other assigned participant)
• Make other logistics related reports in case needed as required
• Make discrepancy report and ensure the stock reconciliation is made on timely manner for HP plant. Input actual count data of other stock points into reconcile report (Act vs Book) and send to Log Supervisor & Stock point's CSOs for stock reconciliation.
Customer service level statistics and reporting
• Consolidate the data on received and served orders and complete the OTIF report for Hai Phong area (as assigned). Perform root cause analysis on missed orders and withdraw the corrective/preventive action to secure targeted OTIF level and achieve customer satisfaction.
• Keep track on SLA for Haiphong warehouse: MOQ; Lead-time Violation & exception check list, consolidate and send to Logistics Supervisor for review & communication with other related teams.
SAP data input
• Be responsible for ON-TIME-IN-FULL & accurate data input into SAP system for all activities occurred during the normal operation of Haiphong stock points (Inventory statistics module) on monthly basic right after stock reconciliation completed)